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Build 7601 Not genuine error just started? RRS feed

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    Build 7601 error just received

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {2E51F237-3567-41E6-9EAE-FF24A01AB4B2}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.120503-2030

    TTS Error: T:20130319194842038-

    Validation Diagnostic:

    Resolution Status: N/A

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{2E51F237-3567-41E6-9EAE-FF24A01AB4B2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2375964820-582262265-2493054825</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NY548AA-ABA p6230f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20090911000000.000000+000</Date></BIOS><HWID>B2BD3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Error: product key not found.

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 2:1:2013 13:06

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    HWID Data-->

    HWID Hash Current: NAAAAAIAAAABAAEAAwABAAAAAwABAAEAln3GUvhOynvA+9hOmAjgj1qVBv6yNv7tinaOLg==

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HPQOEM                             SLIC-CPC

      FACP                                   HPQOEM                             SLIC-CPC

      HPET                                    HPQOEM                             SLIC-CPC

      MCFG                                 HPQOEM                             SLIC-CPC

      SLIC                                      HPQOEM                             SLIC-CPC

      OEMB                                 HPQOEM                             SLIC-CPC

      SSDT                                    HPQOEM                             SLIC-CPC

    Thursday, March 21, 2013 3:12 AM

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    Paste it to Notepad, and edit out the URLs (http://....) - this is a restriction induced by SPAM filters.

    Sorry about the typo in the first command - but if the data had been wrong, we'd have had a different error in the original report anyhow :)

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 24, 2013 3:01 PM
    Moderator

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    TTS Error: T:20130319194842038-

    You have a Trusted Store Tamper - often caused either by mistaken attempts to 'tidy up' the system, or by malware.

    Please download and install  Malwarebytes Anti-malware (free version) from  http://www.malwarebytes.org/products/malwarebytes_free/ - UNtick 'Enable free trial of MBAM PRO' at the end of the installation -  and update it, then run a full scan  in your main account, and Quick scans in any other user accounts.

     

    Delete everything it finds   

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, March 21, 2013 2:15 PM
    Moderator
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    Noel, Malware bytes didn't find anything
    Saturday, March 23, 2013 4:38 AM
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    Noticed Windows activation is not there and product key has been removed

    Ran Kaspersksy AV and a few things remove3d, stil have issues

    Recently changed from Avast??

    Saturday, March 23, 2013 5:11 AM
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    Run the Avast cleanup tool....

    Download the Avast removal utility from here http://www.avast.com/uninstall-utility

    Follow the instructions for running it, and when complete, reboot the machine.

     


     

    After the reboot, open an Elevated Command Prompt, and run the following command

     

    NETSH WINSOCK RESET

     

    You'll be advised to reboot - do so.

    then post another MGADiag report.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 23, 2013 2:04 PM
    Moderator
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    Noel , here it is

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {2E51F237-3567-41E6-9EAE-FF24A01AB4B2}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.120503-2030

    TTS Error: T:20130319194842038-

    Validation Diagnostic:

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{2E51F237-3567-41E6-9EAE-FF24A01AB4B2}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2375964820-582262265-2493054825</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NY548AA-ABA p6230f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20090911000000.000000+000</Date></BIOS><HWID>B2BD3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Error: product key not found.

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: PASS

    Event Time Stamp: 2:1:2013 13:06

    WAT Activex: Registered

    WAT Admin Service: Registered

    HWID Data-->

    HWID Hash Current: NAAAAAIAAAABAAEAAwABAAAAAwABAAEAln3GUsp7+E7A+9hOmAjgj1qVBv6yNv7tinaOLg==

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HPQOEM                             SLIC-CPC

      FACP                                   HPQOEM                             SLIC-CPC

      HPET                                    HPQOEM                             SLIC-CPC

      MCFG                                 HPQOEM                             SLIC-CPC

      SLIC                                      HPQOEM                             SLIC-CPC

      OEMB                                 HPQOEM                             SLIC-CPC

      SSDT                                    HPQOEM                             SLIC-CPC

    Saturday, March 23, 2013 9:18 PM
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    That's changed the error type -

    Recreate the Licensing Store

    Go to Start > All Programs > Accessories

    Right-Click on Command Prompt and select Run as Administrator - accept the UAC prompt

    Run the following commands in the Command Prompt window, using the Enter key at the end of each

     

    net stop sppsvc

    (wait until the service has stopped before entering the following lines)

     

    CD %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform

    REN tokens.dat tokens.bar

    net start sppsvc

    slui.exe

     

    After a couple of seconds the Windows Activation dialog will appear.

    You may be asked to re-activate and/or re-enter your product key, or Activation may occur automatically.

    If you are asked for your Key, use the one on the COA sticker on the machine's case

     

    Reboot and Post back with a new MGADiag report

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 24, 2013 12:07 AM
    Moderator
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    Still can't run update Error  80070002

    No windows activation ability

    Is there a phone # I can call to talk to MS Support staff to activate?

    Sunday, March 24, 2013 1:52 AM
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    Can copy MGAdiag results, failed to creatre oput files 0x80070002, say contact suppport !

    Can't follow support steps to get phone #!

    Sunday, March 24, 2013 2:06 AM
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    Still can't run update Error  80070002

    No windows activation ability

    Is there a phone # I can call to talk to MS Support staff to activate?


           How to contact a Microsoft Product Activation Center by telephone

    Carey Frisch

    Sunday, March 24, 2013 2:20 AM
    Moderator
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    I try to follow this and dint see the windows activation Sections or see any phone #. I guess this is why Techies use Linux !
    Sunday, March 24, 2013 3:07 AM
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    Keep running Walware & AV and no problems

    Latest

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Validation Code: 0xc004c4a8

    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9

    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=

    Windows Product ID: 00359-OEM-8992687-00010

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {2E51F237-3567-41E6-9EAE-FF24A01AB4B2}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.120503-2030

    TTS Error: T:20130319194842038-

    Validation Diagnostic:

    Resolution Status: N/A

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{2E51F237-3567-41E6-9EAE-FF24A01AB4B2}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-2375964820-582262265-2493054825</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>NY548AA-ABA p6230f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.03</Version><SMBIOSVersion major="2" minor="6"/><Date>20090911000000.000000+000</Date></BIOS><HWID>B2BD3107018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

    Error: product key not found.

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: PASS

    Event Time Stamp: 2:1:2013 13:06

    WAT Activex: Registered

    WAT Admin Service: Registered

    HWID Data-->

    HWID Hash Current: NAAAAAIAAAABAAEAAwABAAAAAwABAAEAln3GUvhOynvA+9hOmAjgj1qVBv6yNv7tinaOLg==

    OEM Activation 1.0 Data-->

    N/A

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HPQOEM                             SLIC-CPC

      FACP                                   HPQOEM                             SLIC-CPC

      HPET                                    HPQOEM                             SLIC-CPC

      MCFG                                 HPQOEM                             SLIC-CPC

      SLIC                                      HPQOEM                             SLIC-CPC

      OEMB                                 HPQOEM                             SLIC-CPC

      SSDT                                    HPQOEM                             SLIC-CPC

    Sunday, March 24, 2013 4:06 AM
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    Reg Query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc
    and see if ImagePath is equal to
    %SystemRoot%\system32\SLsvc.exe
    The file must exist as the Display name is taken from the file. But type
    this to check
    dir %SystemRoot%\system32\SLsvc.exe

    File not found

    Sunday, March 24, 2013 4:24 AM
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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>SLsvc
    'SLsvc' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>Reg Query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic
    es\slsvc
    ERROR: The system was unable to find the specified registry key or value.

    Sunday, March 24, 2013 4:28 AM
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    You're using Windows 7, not Vista - the proper name for the service is the SPPSVC, and the file is sppsvc.exe

    so the commands become....

    Reg Query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ssppsvc

    DIR C:\Windows\System32\sppsvc.exe

    cd %systemroot%

    net start sppsvc

    don't even try to run the file directly - it will always error out.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 24, 2013 7:43 AM
    Moderator
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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>Reg Query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic
    es\ssppsvc
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service was started successfully.

    C:\Windows\system32>

    Should I reboot or run the diag again?

     

    Sunday, March 24, 2013 2:30 PM
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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>Reg Query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic
    es\sppsvc

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sppsvc
        DisplayName    REG_SZ    @%SystemRoot%\system32\sppsvc.exe,-101
        ImagePath    REG_EXPAND_SZ    %SystemRoot%\system32\sppsvc.exe
        Description    REG_SZ    @%SystemRoot%\system32\sppsvc.exe,-100
        ObjectName    REG_SZ    NT AUTHORITY\NetworkService
        ErrorControl    REG_DWORD    0x1
        Start    REG_DWORD    0x2
        DelayedAutoStart    REG_DWORD    0x1
        Type    REG_DWORD    0x10
        DependOnService    REG_MULTI_SZ    RpcSs
        ServiceSidType    REG_DWORD    0x1
        RequiredPrivileges    REG_MULTI_SZ    SeAuditPrivilege\0SeChangeNotifyPrivil
    ege\0SeCreateGlobalPrivilege\0SeImpersonatePrivilege
        FailureActions    REG_BINARY    80510100000000000000000003000000140000000100
    0000C0D4010001000000E09304000000000000000000

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sppsvc\Security

    C:\Windows\system32>

    Sunday, March 24, 2013 2:34 PM
  • Question
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    I reran the MCAdiag and pste and get the mesage  "Body text  cannot contain iamghes or links until we have verified your account" and won't let me paste it
    Sunday, March 24, 2013 2:42 PM
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    Paste it to Notepad, and edit out the URLs (http://....) - this is a restriction induced by SPAM filters.

    Sorry about the typo in the first command - but if the data had been wrong, we'd have had a different error in the original report anyhow :)

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 24, 2013 3:01 PM
    Moderator
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    Noel I think the previous changes & reboot may have worked. the message is gone and I was able to run updates and Windows shows as activated now. Do you recommedned I still run these additional tests above?

    Where can I find the product key in windows 7?  I see the ID under Computer properties Windows activation but not the product key

    Thanks for your help

    Sunday, March 24, 2013 6:52 PM
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    They certainly won't hurt - but probably won't improve things at all.

    Please post a new MGADiag report so we can see what's changed.

    The product Key is in the registry in encrypted form - your COA Key is on the COA sticker on the machine's case. (Do mot use it unless you have to!)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 24, 2013 7:44 PM
    Moderator