Dashboard CRM 2011: Record is unavailable

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  There is a simialr thread here, see if it helps http://social.microsoft.com/Forums/en/crm/thread/3f62316e-20c9-4f2c-a721-fd5d33c5bb61

  Try turning tracing on and see if you get better detail.

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  • Edited by RhettClintonMVP, Moderator Monday, January 14, 2013 3:57 PM Added tracing suggestion

  Thursday, January 10, 2013 1:38 PM

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  Hi RhettClinton,

  Thank you for your reply. I already went through above link but it doesn't resolve my problem. Do you have any idea.

  -Anand

  Thursday, January 10, 2013 2:35 PM
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  Where exactly do you see "Record is unavailable"?

  Do you see the dashboard in the list of dashboards? Can you click on it? Does it display but not include all the components?

  Have you definitely included all the components needed in you solution?

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  Hope this helps. Adam Vero, Microsoft Certified Trainer | Microsoft Community Contributor 2011

  Thursday, January 10, 2013 2:48 PM
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  I can see error in Workplace-Dashboard homepage. Yes I can see list of dashboards. Only I am not able to edit as we have not allowed customization.

  Regards

  -Anand

  Friday, January 11, 2013 11:42 AM
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  So you can see the list of dashboards.

  Do they all give an error when you click on any of them, or just your new custom one?

  Have you tried reimporting and republishing your solution?

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  Hope this helps.
  Adam Vero, Microsoft Certified Trainer | Microsoft Community Contributor 2011
  Blog: Getting IT Right

  Friday, January 11, 2013 4:39 PM
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  Can you please confirm if the components(for eg. view/charts) in dashboard are imported correctly and you have privileges on the entity/view.

  Thanks

  Sonal.

  Monday, January 14, 2013 7:11 AM
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  Adam- yes I am getting error only for custom Dashboard not for others also I tried with reimporting and republishing.

  Sonal- yes I imported correctly.

   
  Process information: 
      Process ID: ****
      Process name: w3wp.exe 
      Account name:*****
   
  Exception information: 
      Exception type: CrmException 
      Exception message: Label does not exist.  LanguageCode: 1033; objectId: 229d5b2e-ea41-e211-80d3-005056af005a; objectColumnName: name
     at Microsoft.Crm.Metadata.LabelCache.LookupEntry(Int32 languageCode, Guid objectId, String objectColumnName, IOrganizationContext context)
     at Microsoft.Crm.Application.FormDescriptor.RetrieveLabel(Int32 languageCode, Guid objectId, String objectColumnName)
     at Microsoft.Crm.Application.FormDescriptor.get_Name()
     at Microsoft.Crm.Application.Forms.UnboundDashboardForm.Execute(Guid dashboardId, DashboardType type)
     at Microsoft.Crm.Web.Dashboard.ConfigurePage()
     at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)
     at System.Web.UI.Control.PreRenderRecursiveInternal()
     at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

  Monday, January 14, 2013 2:14 PM
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  Got the solution. Some different behaviour of CRM.

  Issue was related to Label Name of Dashboard. Changed Dashboard name form "Sample: Default" to "Sample Default" and it is working good.

  Thanks everyone for your reply.

  Regards,

  -Anand

  • Marked as answer by Anand Wani- MS CRM Developer Tuesday, January 15, 2013 5:23 PM

  Tuesday, January 15, 2013 5:23 PM