locked
Unable to access wga pages RRS feed

  • Question

  • whenever I try (only on this computer) to acces the wga pages I get this error message:

     

     

    http://www.microsoft.com/library/errorpages/smarterror.aspx?aspxerrorpath=/genuine/diag/default.aspx

     

    I have tried clearing the ie7 cache but no result.

     

    Other machines access the page without any problems.

     

    This basically means I can't download any recent updates because whenever I click on the continue button at the validation stage nothing happens and when I try to diagnose the problem I get that page shown above.

     

    I've no objection to a validation scheme but I do get annoyed when it doesn't work as it should especially when what I want to download is a bugfix.

    Tuesday, April 17, 2007 8:50 AM

Answers

  • Hi Rentaguru,

     

    I beleive there are 2 issues at work here.

     

    Issue 1: Originally, when you clicked the "Continue" button, the site should have sent you to a page that told you that InfoPath 2003 was not activated, but I believe the url is incorrect, so instead it sent you to the generic Microsoft "URL Not Found" page. To fix this, would you tell me the URL of the "outlook 2007 update" download page (the url that you see before you click the continue button). Once you tell me the url, I will test out the page and have any incorrect links fixed.

     

    Issue 2: Your Diagnostic Report is reporting that you have Office Pro 2007 as well as InfoPath 2003, OneNote 2003 and Frontpage 2003 installed.  Currently, all appear to be Genuine, but InfoPath 2003 is not Activated.

         a) Open InfoPath 2003

         b) Click the "Help" dropdown menu

         c) Click "Activate Product"

         d) Follow the Activation directions

         e) Go to http://www.microsoft.com/genuine and click "Validate Office"

          f) If it validates without error, go back and attempt to download the update again.

     

    If Infopath says that it is already Activated or you still get sent to the error page, then follow the below steps:

     

        a) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
          b) Delete any .dat files you find in that folder. (example data.dat, opa11.dat...so on)

        d) Once the file(s) has been deleted, open an Office 2007 application such as MS Word and Activate it. 

        e) Next, you will also need to reactivate InfoPath 2003, OneNote 2003 and Frontpage 2003 
           f) After product activation is successful, Go to http://www.microsoft.com/genuine and click "Validate Office"

        g) If it validates without error, go back and attempt to download the update again.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Thursday, April 19, 2007 11:40 PM
  • well that solves the problem but I think it is somewhat off that if there is a single obscure old unactivated product on your computer that you can't download bugfixes for another product without activating it.   Next you'll be telling me I can't use office unless I activate something like Media Player. 

     

    This needs fixing so that it acts solely on the windows itself and the relevant application not everyone under the sun.  Particularly since I noticed something from one of our suppliers of software that they had "added support for WGA" which I take it means that soon I won't be able to download MS updates if some other software from a totally different supplier isn't activated.

     

    the page I was accessing was http://www.microsoft.com/downloads/details.aspx?familyid=C262BCFD-1E09-49B6-9003-C4C47539DF66&displaylang=en

     

    I'll be blogging this to warn people that wga will fail if something they'd forgotten about isn't activated.

    Friday, April 20, 2007 7:20 AM

All replies

  • Hi Rentaguru,

     

    Just so I am clear on what your issue is, you go to http://download.microsoft.com then go to a download that requires WGA Validation (i.e. click the "Continue" button) and you get sent to the error page. Is this correct?

     

    If not, would you describe in more detail what you are seeing (including Steps to Reproduce and the URL(s) you go to before you get the error url)

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 17, 2007 9:13 PM
  • No if I click continue nothing happens. When  I try to diagnose I end up at the error page given.

     

    I presume the url I should have accessed is that given at the end of the url I posted above.

     

    Specifically I'm trying to download the outlook 2007 update that fixes the speed problem with large inboxes and when I click continue I actually get this url

     

    http://www.microsoft.com/library/errorpages/smarterror.aspx?aspxerrorpath=/genuine/office/nonGenuine.aspx

     

    Which I presume means it is trying to tell me my technect copy of office is non-genuine which would annoy me quite a bit indeed since it is supplied directly by microsoft europe.

    Wednesday, April 18, 2007 10:34 AM
  • Hi Rentaguru,

     

    Which I presume means it is trying to tell me my technect copy of office is non-genuine which would annoy me quite a bit indeed since it is supplied directly by microsoft europe

     

    No, that is not the presumption I would make. If the site had found your Office as Non-Genuine, it would have take you to a page explaining why its Non-Genuine and give you options to become Genuine.  In this case, I think something else is causing this problem. The site seems to be routing you to the Generic Microsoft errorpage used when a URL is entered that is not found.

    I have not recently received any other users having this problem and I have confirmed that the page you should be sent to is up and running. So I am assuming it is an issue specific to your computer.

     

    But before we get to far into this, lets get some basic troubleshooting out of the way. Would you download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy, then Paste the report into a response message in this thread. (hopefully you don't get sent to another Generic Microsoft errorpage when you try to download the utility)

     

     Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Wednesday, April 18, 2007 8:27 PM
  • Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-K2BKF-GTJ2T-RTT9J
    Windows Product Key Hash: HkFmpGK+VvMVakJCYdU2mxGqdP8=
    Windows Product ID: 55274-770-1899753-22548
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 19d5ae3c-6c17-428b-abeb-b393984c27d5
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.554.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002_B4D0AA8B-530-645_3E121E02-409-80004005_3E121E02-300-80004005_3E121E02-409-80004005_3E121E02-300-80004005_3E121E02-409-80004005_3E121E02-300-80004005_3E121E02-409-80004

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>19d5ae3c-6c17-428b-abeb-b393984c27d5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RTT9J</PKey><PID>55274-770-1899753-22548</PID><PIDType>5</PIDType><SID>S-1-5-21-746137067-1336601894-839522115</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20021220000000.000000+000</Date></BIOS><HWID>7268358F01844E7B</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>8FDAD753F0A5D6</Val><Hash>WrhBLpXoKyRIzMYU8ob4MOAmvPw=</Hash><Pid>72079-747-1135281-55440</Pid><PidType>1</PidType></Product><Product GUID="{91440409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office InfoPath 2003</Name><Ver>11</Ver><Val>9B7F953C3BBDDC</Val><Hash>jklIUmyjklAfwa0ioUOiSKP9wOE=</Hash><Pid>70140-750-7659001-55115</Pid><PidType>1</PidType></Product><Product GUID="{91510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>B1A5EA4E7ACFDE0</Val><Hash>NX/C6Ah1LWkSdG8Azf1Xcrurt9w=</Hash><Pid>72085-752-7714101-55521</Pid><PidType>1</PidType></Product><Product GUID="{91A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>115</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>4E8C9E43BC0776C</Val><Hash>/10QcW45s6y2Rajto70xBhXQA1Q=</Hash><Pid>70172-OEM-5595004-95147</Pid><PidType>5</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>4D03394F045C6BA</Val><Hash>BWm5MwoPeiJLEH9qeUVyQWeqRR0=</Hash><Pid>81605-861-0475246-65357</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    Incidently if I go into office it says it is activated despite that message "Office Status: 101 Not Activated"

     

    Thursday, April 19, 2007 8:09 AM
  • Hi Rentaguru,

     

    I beleive there are 2 issues at work here.

     

    Issue 1: Originally, when you clicked the "Continue" button, the site should have sent you to a page that told you that InfoPath 2003 was not activated, but I believe the url is incorrect, so instead it sent you to the generic Microsoft "URL Not Found" page. To fix this, would you tell me the URL of the "outlook 2007 update" download page (the url that you see before you click the continue button). Once you tell me the url, I will test out the page and have any incorrect links fixed.

     

    Issue 2: Your Diagnostic Report is reporting that you have Office Pro 2007 as well as InfoPath 2003, OneNote 2003 and Frontpage 2003 installed.  Currently, all appear to be Genuine, but InfoPath 2003 is not Activated.

         a) Open InfoPath 2003

         b) Click the "Help" dropdown menu

         c) Click "Activate Product"

         d) Follow the Activation directions

         e) Go to http://www.microsoft.com/genuine and click "Validate Office"

          f) If it validates without error, go back and attempt to download the update again.

     

    If Infopath says that it is already Activated or you still get sent to the error page, then follow the below steps:

     

        a) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
          b) Delete any .dat files you find in that folder. (example data.dat, opa11.dat...so on)

        d) Once the file(s) has been deleted, open an Office 2007 application such as MS Word and Activate it. 

        e) Next, you will also need to reactivate InfoPath 2003, OneNote 2003 and Frontpage 2003 
           f) After product activation is successful, Go to http://www.microsoft.com/genuine and click "Validate Office"

        g) If it validates without error, go back and attempt to download the update again.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Thursday, April 19, 2007 11:40 PM
  • well that solves the problem but I think it is somewhat off that if there is a single obscure old unactivated product on your computer that you can't download bugfixes for another product without activating it.   Next you'll be telling me I can't use office unless I activate something like Media Player. 

     

    This needs fixing so that it acts solely on the windows itself and the relevant application not everyone under the sun.  Particularly since I noticed something from one of our suppliers of software that they had "added support for WGA" which I take it means that soon I won't be able to download MS updates if some other software from a totally different supplier isn't activated.

     

    the page I was accessing was http://www.microsoft.com/downloads/details.aspx?familyid=C262BCFD-1E09-49B6-9003-C4C47539DF66&displaylang=en

     

    I'll be blogging this to warn people that wga will fail if something they'd forgotten about isn't activated.

    Friday, April 20, 2007 7:20 AM
  • Hi Rentaguru,

     

    Usually, Office comes as a suite (example your Office 2007) and in that case, you only need to activate one of the included products to activate the full suite. But InfoPath 2003, OneNote 2003 and Frontpage 2003 appear to have been standalone installs, so each needed to be activated individually.

    The update you were trying to download was an Office Update, so Office Genuine Advantage (OGA) checked to see if your Office install was Genuine. By default, If Office is not activated, it is not Genuine.  In your case, 4 individual Office products were detected and one was not activated, so OGA could not let you pass till all Office installs are found Genuine.

    Normally, once a user trys to Validate Office (and one of the office products were not activated, the user would be sent to a page that explained what the problem was and identify which office install was the cause, but with the URL issue, you were not sent to that page and I am very sorry for that.

     

    I'll be blogging this to warn people that wga will fail if something they'd forgotten about isn't activated.

    Yes, thank you, that would be wonderful!

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

    --------------------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Friday, April 20, 2007 10:30 PM