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     I have Windows X P Home & I updated using windows automatic updates this morning one of them being (Office Genuine Advantage Notifications (KB949810) en-us) I now have a new star icon in the notification area of my desktop & when I click on it I get a message saying Office Genuine Advantage can't be validated I have installed office updates before with no problem, some of them from the Office update site I even tried using System Restore then tried the Office Update site but still got the can't validate message......I have opened Word & clicked Help the Activate & got a pop up saying it was already activated tried searching for help & found instructions to run a diagnostic tool did so & it says

     

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9R8CX-4RT66-PRVPT
    Windows Product Key Hash: SiJG+y0RjXywlG4Fp51qEb1LvBU=
    Windows Product ID: 55277-OEM-2141094-76274
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {B00A0071-A845-4792-B1A2-3862D105FB0F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-231-1
    Resolution Status: N/A
     
    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A
     
    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Word 2002 - 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-231-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005
     
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B00A0071-A845-4792-B1A2-3862D105FB0F}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PRVPT</PKey><PID>55277-OEM-2141094-76274</PID><PIDType>3</PIDType><SID>S-1-5-21-823518204-113007714-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS P4SGL-VM/WOL ACPI BIOS Revision 1006</Version><SMBIOSVersion major="2" minor="3"/><Date>20020614000000.000000+000</Date></BIOS><HWID>BA75342F0184A06F</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.17.0"/><File Name="WgaLogon.dll" Version="1.7.17.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{911B0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Word 2002</Name><Ver>10</Ver><Val>BE850396D077DDE</Val><Hash>RglpwHx4bL60ScoEKdJH4G02PcI=</Hash><Pid>54189-OEM-1691461-03759</Pid><PidType>4</PidType></Product></Products><Applications><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 
     
    Licensing Data-->
    N/A
     
    HWID Data-->
    N/A
     
    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 15790:ASUSTeK Computer Inc|144FB:Compaq Computer Corporation|133D9:GENUINE C&C INC
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
     
    OEM Activation 2.0 Data-->
    N/A
     
     

    I am a complete novice I am afraid & this has me quite stumped, why after all the years I have had my computer is this happening

     
    Wednesday, January 28, 2009 8:44 AM

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    Morning Yogiebear,

    Please share more with me regarding the actual messaging  your receiving. Are you receiving any counterfieting messaging whatsoever? Also please visit http://www.microsoft.com/genuine . It appears you may be a victim of piracy. It appears you have a clone built computer verses a manufactured one such as a Dell. Curious where did you purchase the Microsoft Word 2002 which is currently installed?

     

    Thank you again Yogibear,

     

    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Monday, February 2, 2009 7:56 PM
    Wednesday, January 28, 2009 7:27 PM

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    Morning Yogiebear,

    Please share more with me regarding the actual messaging  your receiving. Are you receiving any counterfieting messaging whatsoever? Also please visit http://www.microsoft.com/genuine . It appears you may be a victim of piracy. It appears you have a clone built computer verses a manufactured one such as a Dell. Curious where did you purchase the Microsoft Word 2002 which is currently installed?

     

    Thank you again Yogibear,

     

    Stephen

    Stephen Holm
    • Marked as answer by Stephen Holm Monday, February 2, 2009 7:56 PM
    Wednesday, January 28, 2009 7:27 PM
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    I can't see how my  Word 2002  could be anything but genuine as I have had no problems getting updates for it up to the present    but I found help on another forum   ..........................

    Assuming the copy of Office is in fact valid, the most common fix for this issue seems to be delete (or rename) the data.dat file located in C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\.

    Once that's been done, try re-activating each product as you'd tried previously.

    Full details over at the MS formus.

     

    this seems to have fixed it & it now says it is validated......

    thanks

     

     

     

     

     

    • Proposed as answer by Stephen.S Saturday, January 31, 2009 11:59 PM
    Wednesday, January 28, 2009 10:08 PM
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    Hi Yogiebear,

    If you go to the validation site at the following address you will probably still find it fails and also if you run the diagnostic report again it will probably still fail.

    http://www.microsoft.com/genuine/validate/ValidateNow.aspx?displaylang=en

    However, as you say it removes the starfish from the tray and it does not come up with the message each time you open an office application after a fresh computer start/restart.

    I have found yourself and Astrobi on this site besides myself experiencing the exact same problem and all of us have been pointed to the same things to try but still no solution.
    Regards, OssieMac
    Saturday, January 31, 2009 11:04 AM
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    Hi yogiebear,
                        A great big THANK YOU to you. Your solution fixed the problem. The starfish is also gone.

    Cheers

    Astroboi.
    Saturday, January 31, 2009 11:59 PM