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Cannot complete installation of connector software as "The password is incorrect"

Question
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During the installation of the Windows Home Server Connector when you are prompted to enter the server's password on my laptop I always get a message stating:
"The password is incorrect. Please retype your password. Letters in passwords must be typed using correct case."
I am connected to the WHS as I can display the password hint & I am definitely typing the password correctly. From either system I can connect to the WHS via RDP or map a shared drive & can ping & access all the web pages as per the connector installation troubleshooting FAQ. I have tried with the firewall on & with it off. I have six other systems that connect & backup OK.
There is an error reported at the end of C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs\pcdiscovery.log
[6/15/2007 7:02:38 PM 970] Calling m_PartnerManager.GetServerDetails.
[6/15/2007 7:02:38 PM 970] m_PartnerManager.GetServerDetails returns 0x0.
[6/15/2007 7:02:38 PM 970] WARN : JoinServer - admin name is Administrator.
[6/15/2007 7:02:38 PM 970] Calling m_PartnerManager.JoinServer, serverName=SHINYBEAST, manual=0.
[6/15/2007 7:02:49 PM 970] m_PartnerManager.JoinServer returns 0x80070005.
[6/15/2007 7:02:49 PM 970] ERROR: m_PartnerManager.JoinServer returns 0x80070005.Looking through the Bugs database this issue has been bugged on multiple occasions but each time is
closed as Not Reproducible.Does anyone have any further ideas on troubleshooting? As far as I am concerned until this is diagnosed & fixed this is a showstopper.
--Saturday, June 16, 2007 2:48 PM
Answers
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Problem Solved!
I have logged this solution on Connect with Feedback ID 287466 but thought that others here without access may benefit.
Just to re-cap during the installation of the Windows Home Server Connector you are prompted to enter the server's password. On one of my desktop PCs & one of my laptops (both running XP Pro), I always got a message stating: "The password is incorrect. Please retype your password. Letters in passwords must be typed using correct case." I knew that I was typing the password correctly. I could connect to the WHS via RDP or mapping a shared drive & ping the WHS & also access all the web pages correctly as per the troubleshooting FAQ. Exactly the same problem was found whether the firewall was on or off. Five other systems connected OK.
I had the same problem with all builds & had bugged it. I also saw tha others had bugged the same problem but there was no resolution or workaround
The last bug had received a comment from Microsoft asking me to look at C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys and see that both folder and all files in it had Full permissions for the Administrators group and SYSTEM account.
Looking at this folder on my laptop the SYSTEM account had Full permissions but the Administrators group did not. Giving Full access to Administrators allowed the installation to proceed.
On my desktop machine with the same problem I had discovered that if I logged in as Administrator that the installation went OK. Checking the permissions on the MachineKeys folder I discovered that while the Administrator account had Full permissions that the Administrator Group did not. Which explains why it didn't work when I logged in with my usual username even though I am a member of the Administrators group.
How these permission got screwed up is anybody's guess. The laptop was built by our corporate IT department so anything could have happened there. The desktop machine is just a standard Windows XP Media Center Edition 2005 setup & I know that I have never done anything with the permissions on that folder.
Hopefully this is a fix for others that have had the same strange & inexplicable problem with client installation.Friday, July 27, 2007 6:23 AM
All replies
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Evening,
I had the same problem on CTP. Happened on one desktop wired computer that hadn't been used for a couple of days, all other computers were still fine. Tried numerous ways to fix it, but never could and just gave up in the end and waited for RC1!
I know it's no help, but you aren't alone.
Colin
Saturday, June 16, 2007 5:46 PM -
Give the following Connector installation troubleshooting guide a try: http://forums.microsoft.com/WindowsHomeServer/ShowPost.aspx?PostID=1730549&SiteID=50
Let us know if that helps!
Saturday, June 16, 2007 7:23 PMAnswerer -
ChrisSullivan wrote: Give the following Connector installation troubleshooting guide a try: http://forums.microsoft.com/WindowsHomeServer/ShowPost.aspx?PostID=1730549&SiteID=50
Let us know if that helps!
Sunday, June 17, 2007 7:56 AM -
I too have been having the same problem since the CTP post Beta 2 version. The prior versions installed correct on both my Home XP computers and my one XP pro computer, which is the one I use. At the CTP post Beta 2 version I lost the XP pro computers ability to install the Home Server connector, but the XP home computers installed with no problem. I am now at the RC release. Nothing has change to any of my systems, I just get the error at the third stage of the install after finding the server and it ask for the password, and also the password hint is correct “The password is incorrect. Please retype your password. Letters in passwords must be typed using the correct case.” I am 100% sure of my password and it is strong. I have tried all the suggestions in the threads that have this problem and the random thoughts doc with no luck. I can map the drives to my computer and move files around but have to manage the server via RDT and I have not yet gotten a good backup. It worked before now it’s broke on my XP Pro box and I can see I’m not alone. Please see if I/we with this problem need to give you more data to resolve this issue. I feel you my have a good product if you can get it reliable out of the box.
Sunday, June 24, 2007 5:29 AM -
You are not alone. I had this problem with the Beta-2 also. I have a tower running XP-Pro which connected just fine both to CTP & RC-1, but when I tried to connect my laptop running XP-Pro, it failed on both CTP & RC-1.
“The password is incorrect. Please retype your password. Letters in passwords must be typed using the correct case.”“The password is incorrect. Please retype your password. Letters in passwords must be typed using the correct case.”
I also have difficulty connecting through the web page " http://server ".It works for the tower, but not the laptop.
I have connected just fine with Remote Desktop Connection and through Windows Explorer, but for the life of me, I can not figure out why it won't take the password in the Connector. I also tried to use the debug switch as posted here:
( http://forums.microsoft.com/WindowsHomeServer/ShowPost.aspx?PostID=1730570&SiteID=50 ).
No dice there either. I get a pop-up with this message on it: "This computer cannot connect to your home server. Check your network connection and make sure your home server is powered on. If your home server has recently restarted, try again in a few minutes."
I tried to copy and paste the password from notepad and even typed it slowly while pressing the CAPS LOCK key. Nothing seems to work. I took it a step further and reset the password to "Password1" (which ironically was considered a strong password) and tried to Paste/Copy & CAP LOCK and still could not get it to take.
I went through the boards and found a mention about checking the pcdiscovery.log for the last error and found nothing in the boards.
( ERROR: m_PartnerManager.JoinServer returns 0x80070005 ). In fact, I had to google it to find this page, (let's just say the search in the forums is lacking...)
I'm open to any suggestions short of a re-install on my laptop. Hopefully someone can figure this out... It seems promising, but my laptop is the deal-breaker when the final release comes out...
Thursday, June 28, 2007 5:46 PM -
Just a quick FYI - Backups and Shared files do not require the administrator/Console password to work.
If you cannot log into the Console with the correct password but you can log into the console from other computers, RDP, or locally, what happens if change the password on your Windows Home Server?
- Log into your Windows Home Server locally if possible. (Or if another PC works, log into the Console, click settings, click passwords, change the Windows Home Server password there).
- Open the Console
- Click settings
- Click passwords
- Change your Windows Home Server password
- Log off your Windows Home Server
- Log back on and verify the password has changed
- See if you can log into the Console from the computer that would not accept the Console password earlier.
Thursday, June 28, 2007 6:13 PMModerator -
Problem Solved!
I have logged this solution on Connect with Feedback ID 287466 but thought that others here without access may benefit.
Just to re-cap during the installation of the Windows Home Server Connector you are prompted to enter the server's password. On one of my desktop PCs & one of my laptops (both running XP Pro), I always got a message stating: "The password is incorrect. Please retype your password. Letters in passwords must be typed using correct case." I knew that I was typing the password correctly. I could connect to the WHS via RDP or mapping a shared drive & ping the WHS & also access all the web pages correctly as per the troubleshooting FAQ. Exactly the same problem was found whether the firewall was on or off. Five other systems connected OK.
I had the same problem with all builds & had bugged it. I also saw tha others had bugged the same problem but there was no resolution or workaround
The last bug had received a comment from Microsoft asking me to look at C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys and see that both folder and all files in it had Full permissions for the Administrators group and SYSTEM account.
Looking at this folder on my laptop the SYSTEM account had Full permissions but the Administrators group did not. Giving Full access to Administrators allowed the installation to proceed.
On my desktop machine with the same problem I had discovered that if I logged in as Administrator that the installation went OK. Checking the permissions on the MachineKeys folder I discovered that while the Administrator account had Full permissions that the Administrator Group did not. Which explains why it didn't work when I logged in with my usual username even though I am a member of the Administrators group.
How these permission got screwed up is anybody's guess. The laptop was built by our corporate IT department so anything could have happened there. The desktop machine is just a standard Windows XP Media Center Edition 2005 setup & I know that I have never done anything with the permissions on that folder.
Hopefully this is a fix for others that have had the same strange & inexplicable problem with client installation.Friday, July 27, 2007 6:23 AM -
Friday, July 27, 2007 10:11 PM
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How do I change htese permissions in Vista?Monday, August 20, 2007 3:13 AM
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I am using Vista and have the same problem but the workaround does not solve my problem, I still cannot install the connector!
any other ideas?
Dag
Monday, November 26, 2007 8:33 PM -
Wow! This permissions problem was tripping up my system as well. Once I reset permissions on the C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys folder and all files to allow full control for Administrators, I could get in no problem. What a bizarre issue!!!
I just wanted to reply to this to say that it happened to someone else and that this was the fix. Thanks so much for this posting!!!
Monday, December 10, 2007 11:16 PM -
I did the same but not getting anywhere. I had 3 vista machine, one home premium, one business, and one ultimum. All have the same problem. To a point, I think I should just return the server and spend $200 on the Netgear NAS box instead.
Any other suggestions?
Sunday, April 6, 2008 2:29 AM -
I had the exact same symptoms and struggled with finding a solution for several days. I ended up solving the problem, but with a totally different solution. I am posting it here in the hope that I can help keep someone else from getting as frustrated as I was for a couple of days.
First, I have had a WHS up and running for several months with a wide mixture of machine types. At this porint, everything (e.g. backups, shares, remote console, etc.) was running fine and without any issues. A few days ago I was trying to add one new PC to the network and got stuck at the point of supplying the WHS password when installing the Connector.
The WHS log on the new client contained the same basic messages as above. BTW, for those above who were asking were the log can be found on Vista, look here:
C:\ProgramData\Microsoft\Windows Home Server\logs\pcdiscovery.050908_3580.log
My pcdiscovery log had the following:
[5/9/2008 6:41:38 PM 250] Calling m_PartnerManager.GetServerDetails.
[5/9/2008 6:41:38 PM 250] m_PartnerManager.GetServerDetails returns 0x0.
[5/9/2008 6:41:38 PM 250] WARN : JoinServer - admin name is Administrator.
[5/9/2008 6:41:38 PM 250] Calling m_PartnerManager.JoinServer, serverName=ALBATROSS, manual=0.
[5/9/2008 6:41:39 PM 250] m_PartnerManager.JoinServer returns 0x80070005.
[5/9/2008 6:41:39 PM 250] ERROR: m_PartnerManager.JoinServer returns 0x80070005.After a lot of searching and investigation, none of the WHS troubleshooting guides found any trouble. Even the Answer posted in this thread sounded like it was right on the mark, but the suggested fix did not change anything. Actually, the Answer posted in this thread probably kept me looking on the client longer that I should. Most of what I read did not really raise any suspicion that the real problem was on the server.
Finally in one last desparate move, I checked the server's event logs. The WHS windows event log contained nothing interesting, but the Windows System event log contained several DCOM errors that coresponded with each of the Connector install attempts.
The error shown was:
The machine-default permission settings do not grant
Local Activation permission for the
COM Server application with CLSID
{3AA6FAC6-558C-4A4A-A60A-AC40B048C393}
to the user ALBATROSS\IUSR_ALBATROSS
SID (S-1-5-21-2662986839-2560981624-638700210-1000).
This security permission can be modified using the
Component Services administrative tool.For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.Clicking on the above link navigated to:
The CLSID above is for the "Windows Home Server Transport Object".
The account is the IIS machine account for anonymous access.
After following the instructions in the Help link, the Connector installed without further problems. I hope this helps.
I do admit that I tinkered with a few IIS settings and may have broken this myself. However, I thought I was very careful and either put everything back the way it was or made changes that were unrelated to WHS. Apparently, this may not have been true.
BTW, I would be interested if someone on the WHS team could shed some light on how this permission may have been removed. Thanks.
Chuck Hartman
Saturday, May 10, 2008 5:19 PM -
Found this info
Run secpol.msc
Drill down through Local Policies | Security Options.
Find Network Security: LAN Manager authentication level.
Set this Send NTLM response only
Reboot the Win7 machine and you should be in business
This worked for me on a both my windows 7 machines not sure if it works on vista or xp
Aaron- Proposed as answer by Zhaph - Ben Duguid Tuesday, January 11, 2011 1:46 AM
Saturday, August 15, 2009 5:30 PM -
AMlane. that solution worked for me thanks!Wednesday, October 21, 2009 11:07 PM
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I have Windows 7 Home Premium and it doesn't include secpol.msc.
Any ideas? BTW extremely annoyning because all my XP and Vista machine have been working fine for at least a couple years. WIN7 no diceWednesday, November 4, 2009 3:01 AM -
Hi,
related changes in the registry are explained in KB823659 in the section Network security: Lan Manager authentication level.
But be aware, that the problem is not a common, so the solution provided may or may not fit. Lowering the system security is always not the best idea as a workaround.
Best greetings from Germany
OlafWednesday, November 4, 2009 8:25 AMModerator -
I had the same problem as above and although the LAN Manager setting DID work I was unhapy with this 'fix'.
Turns out that although the time was correct the DATE was not!!! DOH
Although I had set UK, English, GMT etc. during the install of WHS it had stored the settings of US -8 GMT etc.!!
Oh Well - C'est la vie
Don- Proposed as answer by stickly Friday, July 16, 2010 12:51 PM
Thursday, December 3, 2009 3:20 PM -
I just had the same problem with my connector. I'm using win 7 pro 64. It finally worked when I reset the time and date on my WHS to the correct time and date.
EricMonday, January 25, 2010 10:21 PM -
I also just had the same issue. Somehow, the server's date and time got messed up. It was set to roughly 10.5 days ago. WHS console, RDP, and shares worked fine, but installing the connector would give an "invalid password" error.
Go figure.
richThursday, March 4, 2010 7:54 AM -
I had the same problem as above and although the LAN Manager setting DID work I was unhapy with this 'fix'.
Turns out that although the time was correct the DATE was not!!! DOH
Although I had set UK, English, GMT etc. during the install of WHS it had stored the settings of US -8 GMT etc.!!
Oh Well - C'est la vie
DonFriday, July 16, 2010 12:50 PM -
I had the same problem as above and although the LAN Manager setting DID work I was unhapy with this 'fix'.
Turns out that although the time was correct the DATE was not!!! DOH
Although I had set UK, English, GMT etc. during the install of WHS it had stored the settings of US -8 GMT etc.!!
Oh Well - C'est la vie
Don
That's an easy answer! Because the Micro$oft Home User Frendly "anyone can have a server" marketing plan may not have been completely honest!Saturday, July 30, 2011 5:31 PM