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cannot install windows updates RRS feed

  • Question

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    Onecare is telling me that i have to install windows updates.....i go to the site, updates download fine, but will not install.....screen tells me update failed....no error code, just failed.  i have 14 updates that will not install (all related to office 2003).....and the little one care symbol stays yellow.....what do i need to do???   help.
    Monday, November 10, 2008 2:16 PM

Answers

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  • I've moved your post to the Tune-up topic folder since this is the part of OneCare that checks for status of Windows Updates.

    To resolve the problem with the missing updates, start here:

    Windows Update Solution Center - http://support.microsoft.com/ph/6527

     

    If that doesn't help, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, November 10, 2008 2:31 PM
    Moderator
  • tried what you recommemded, but did not work any other suggestions??

    Monday, November 10, 2008 2:57 PM
  •  member1947 wrote:

    tried what you recommemded, but did not work any other suggestions??

    My response provided you with two links. The first takes you to a site with common problems and solutions for Windows Update and also includes a link to contact support for Windows Update, which is free.

    The second link is for reaching OneCare support. If you have tried that, you should have an open case with support or you are awaiting a reply from OneCare support.

    -steve

    Monday, November 10, 2008 3:22 PM
    Moderator