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CRM 2011 Email Router, some users doesn't show RRS feed

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    I have set up an Email Router for a CRM 2011 that has been upgraded from CRM 4.0 and when I hit "Load Data" not all users show in the list. I haven't found any similarities with the missing users but all have outgoing email set to router and all have their email addresses approved. A

    Any ideas where I should start troubleshooting this problem? I have tried to search for similar problems online but haven't found anyone that have just som users missing.

    Thanks.

    Rickard Norström Developer CRM-Konsulterna
    http://www.crmkonsulterna.se
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se

    Thursday, August 9, 2012 6:57 AM

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    Hi Rickard,

    How many users do you have in your deployment? if more than 5k you need MaxRowsPerPage registry key to increase the number of users.

    On the CRM system settings try to disable the Approve feature, this will make sure email router loads all approved and none approved users.

    Regards

    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    Thursday, August 9, 2012 8:00 AM
    Answerer
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    Hi nrodri,

    There are about 4800 users so that shouldn't be a problem. If it was that problem it would be users at the end of the list being truncated, or am I mistaken about that?

    Edit, nevermind about the approve feature. Wasn't thinking straight there. That was already disabled by the way.

    Thanks for helping me with this

    Rickard Norström Developer CRM-Konsulterna
    http://www.crmkonsulterna.se
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se


    Thursday, August 9, 2012 8:15 AM
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    Yes the email router truncates at 5000, also it lists based on the table order, it does not sort alphabetical.

    You need to add the registry key

    MaxRowsPerPage,
    DWORD,
    value = (decimal) (number of rows (this case you want around 6000))

    on your front-end servers (where the services are hosted), I think this should be the problem you having.

    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com


    Thursday, August 9, 2012 10:53 AM
    Answerer
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    I don't think that is the problem considering that the users that doesn't show are at random places in the list. Good to know though, thanks.

    Rickard Norström Developer CRM-Konsulterna
    http://www.crmkonsulterna.se
    Swedish Dynamics CRM Forum: http://www.crmforum.se
    My Blog: http://rickardnorstrom.blogspot.se

    Thursday, August 9, 2012 11:08 AM