locked
Office etc Activated but not Authenticated RRS feed

  • Question

  • I have Office 2002/XP, Front Page 2002, Publisher 200, Viso Standard 2002 & Project 2002 installed from (what I am sure are genune) CDs that I have had since original purchase. All have been activated (confimed by checking in Help menu) but all except Project 2002 fail validation so  I am unable to access some types of support. I unistalled & reinstalled all the above products but to no avail. The diganostic  report follows. Can someone help please.

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: dfe7ca43-3d3e-451d-a706-8ee8ddb674e5
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-532-80004005_3E121E02-288-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\oembios.bin
    File Mismatch: c:\windows\system32\oembios.dat
    File Mismatch: c:\windows\system32\oembios.sig

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>dfe7ca43-3d3e-451d-a706-8ee8ddb674e5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-4097411637-2008529862-3894602836</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 8200                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="3"/><Date>20020404000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>A1FD3407018400E2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell INSPIRON I8200</model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>7CE1855596DB95E</Val><Hash>4OIbFX084si9rCdipqGTXcE0J+A=</Hash><Pid>54196-750-1815517-16259</Pid><PidType>1</PidType></Product><Product GUID="{90190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>24325C4D96DB95C</Val><Hash>hXroFsEcoygI0ak/rE4Nel/fj4U=</Hash><Pid>54197-750-1815501-16444</Pid><PidType>1</PidType></Product><Product GUID="{90530409-6D54-11D4-BEE3-00C04F990354}"><LegitResult>101</LegitResult><Name>Microsoft Visio Standard 2002 [English]</Name><Ver>10</Ver><Val>2516C0DDA1D3646</Val><Hash>HYazYr8G+bvMpCNBzJ0AVO5KV74=</Hash><Pid>54076-755-9319391-16810</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>4CED72C59A757B5</Val><Hash>PbAbVmWY6n6pdVUvcgv6viOBNDY=</Hash><Pid>54186-752-0695942-17390</Pid><PidType>1</PidType></Product><Product GUID="{913A0409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Project Standard 2002</Name><Ver>10</Ver><Val>9A7795E5A7842AC</Val><Hash>P4rolzQCWRryJ85i39Dqfrzsh0I=</Hash><Pid>56130-758-9154144-16701</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, April 16, 2007 4:17 PM

Answers

  • Stuggyduggy,

     

      I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.   Open My Computer located on your desktop
    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\


    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow :>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    2) Right click the data.dat file, then click “Delete". .
    3) This data.dat file is for Office (not OGA)
    4) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.

     
    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Monday, April 16, 2007 4:45 PM
  • Worked well although I did have to individually validate Front Page, Publisher, Visio & Projetc to get full authentication.

     

    Thanks for your very prompt help.

     

    Stuggyduggy

    Monday, April 16, 2007 5:20 PM

All replies

  • Stuggyduggy,

     

      I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.   Open My Computer located on your desktop
    1) Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\


    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow :>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.


    2) Right click the data.dat file, then click “Delete". .
    3) This data.dat file is for Office (not OGA)
    4) Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
    5)  If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base Articles can provide more information for Office Activation issues:

    http://support.microsoft.com/kb/903275/en-us

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
    http://support.microsoft.com/kb/919895

    Did this work?  I look forward to the outcome at your earliest opportunity.

     
    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Monday, April 16, 2007 4:45 PM
  • Worked well although I did have to individually validate Front Page, Publisher, Visio & Projetc to get full authentication.

     

    Thanks for your very prompt help.

     

    Stuggyduggy

    Monday, April 16, 2007 5:20 PM
  • Stuggyduggy,

     

    Glad the solution worked. Please post again should you need further assistance with OGA concerns.

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS
    Wednesday, April 18, 2007 8:14 PM