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    I had 3 computers with one care/bought a 4th and a $9.99 version of onecare - I used my same hotmail address.  When I activated it only gave me a subscribtion untill 3/9/08 instead of 12/25/08.

     

    Help - what can I do?

     

    And - is there a phone # I can call to Microsoft?

    Tuesday, December 25, 2007 8:47 PM

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    Your subscription is tied to a single LiveID (your Hotmail address) for 3 computers. When you activated the 4th copy with the same LiveID used for you original subscription, you added a 4th PC to the subscription. You have to un-install on the 4th PC and reinstall, then activate with a different LiveID and use the retail key for the second subscription. At this time there is no way to purchase a license for additional PCs on the same initial subscription and you can only have one active 3 PC subscription for a single LiveID.

    -steve

     

    Tuesday, December 25, 2007 9:02 PM
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    Your subscription is tied to a single LiveID (your Hotmail address) for 3 computers. When you activated the 4th copy with the same LiveID used for you original subscription, you added a 4th PC to the subscription. You have to un-install on the 4th PC and reinstall, then activate with a different LiveID and use the retail key for the second subscription. At this time there is no way to purchase a license for additional PCs on the same initial subscription and you can only have one active 3 PC subscription for a single LiveID.

    -steve

     

    Tuesday, December 25, 2007 9:02 PM
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    Mr. Boots, does this mean that the gentleman will have to purchase a fourth subscription at full price under the different Live ID? 

    Wednesday, December 26, 2007 1:42 AM
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    No, he already has a retail key for a second subscription that can be used to activate. With the second subscription, PC number 4 through 6 are covered.

    -steve

     

    Wednesday, December 26, 2007 2:44 PM
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    Thanks for the response.

     

    I have decided to go with Windows Live OneCare for my systems and I wanted to make sure I understood the subscription process.

     

    I like the way OneCare allows you to track your network computers from one computer.  That's nice when you are wireless.

    Monday, December 31, 2007 9:56 PM