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Unified Service Desk 2.0 - Customization files RRS feed

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    Hi gurus

    I have created some dlls to customize my USD 2.0. I am trying to use the customization files new feature to put these dlls con CRM to be downloaded with USD clients. Files are in place and I can see they are donwloaded to a Local folder (Windows 8.1) but when USD tries to use them, a FileNotFound exception is raised. Just copying the dlls to the .EXE folder make the customizations work. Any ideas about what I am doing wrong?

    Thanks in advance

    Tuesday, January 5, 2016 1:57 PM

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    Take a Look at this blog post:
    http://blogs.msdn.com/b/usd/archive/2015/11/19/customization-files-in-unified-service-desk.aspx#10662856

    What is likely happening here is that your customization package is just zipped with windows zip and does not contain the content_types.xml file that is required for packaging.

    Mattb-msft

    Tuesday, January 5, 2016 6:26 PM
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    Thanks for your time Matt!

    This is the article I am reading for this development. I think I have followed all the instrucions there but it does not work for me. I have created the zip using the tool attached and I can see the content_types.XML file in the downloaded zip. I can see that the zip has been unzipped in a folder like this

    C:\Users\myuser\AppData\Local\Microsoft\UnifiedServiceDesk\myorganization\35ad51ef26abe21186a3d4856451fce8

    But for some reason the USD client seems to be not reading this folder.

    Regards

    Thursday, January 7, 2016 9:49 AM
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    How many application or frontend servers you are using?

    Regards Faisal

    Thursday, January 7, 2016 2:07 PM
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    Testing in a sandbox CRM 2015 spring reléase online instance.
    Thursday, January 7, 2016 2:47 PM
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    Gabriel,  Would you happen to be using configurations in USD?
    and if so, are the controls you are trying to download in the configuration of the user that is booting into USD?

    Mattb-msft

    Thursday, January 7, 2016 10:04 PM
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    Yes, we are using a configuration for this.

    The USD user has this configuration assigned and the files are properly added to this configuration.

    I have made additional tests in a Windows 10 PC and the problem is there too.

    Thanks!

    Friday, January 8, 2016 8:06 AM
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    Was this issue ever resolved?  If so, just curious what the fix was.  I had a recent issue where USD was mixing DLLs from the Customization File download with my dev code from the USD Client folder, which I didn't think was possible.  I wonder if something like that is happening here?
    Tuesday, May 24, 2016 8:21 PM