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    I have a laptop with Vista Home Premium installed by Dell.  This evening, I downloaded an "update" from Microsoft (I don't know which package).  When I restarted the machine, I got an error screen saying that I was running a bogus copy of Vista.  It prompted me to reenter the product key, which I did.  Up popped an error message -  0xC004F050 - saying that the key had been invalidated.

     

    What gives?  How do I fix this?  I got on the phone with the Dell tech support and they had me restore Vista, with no success.

    Friday, July 18, 2008 3:25 AM

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      The information provided by Supermark is incorrect!

     

    The OEM SLP product Key will ALWAYS come up as Blocked by Microsoft because ALL of the OEM SLP keys (from the same manufacturer) are all the same. They are the keys that come pre-installed in Vista (when Vista comes pre-installed on a computer) These OEM SLP keys ONLY self activate and thus, they CAN NOT be activated over the internet or by phone, with Microsoft.

     

      This customer will need to change their Product Key to their COA SLP key (it's the Product Key found on the sticker on the side or bottom of the computer) The COA SLP key is Valid and Unique to that computer. Once the user has changed the key to the COA SLP key, they will be able to Activate by Phone without issue.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager 

     

    Monday, July 21, 2008 9:54 PM

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    Here is the Diagnostic Report....

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1F455659-43BB-4D3B-810B-62772D7B517D}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-338-8009_E2AD56EA-339-2f0d_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1F455659-43BB-4D3B-810B-62772D7B517D}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1063418419-2501306213-3583673587</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20070720000000.000000+000</Date></BIOS><HWID>EF333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>83FFA7A7D1355B0</Val><Hash>OqtS7OZulAdFtqtk3KkUbOICYII=</Hash><Pid>81602-OEM-6872865-26122</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Friday, July 18, 2008 3:29 AM
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      The information provided by Supermark is incorrect!

     

    The OEM SLP product Key will ALWAYS come up as Blocked by Microsoft because ALL of the OEM SLP keys (from the same manufacturer) are all the same. They are the keys that come pre-installed in Vista (when Vista comes pre-installed on a computer) These OEM SLP keys ONLY self activate and thus, they CAN NOT be activated over the internet or by phone, with Microsoft.

     

      This customer will need to change their Product Key to their COA SLP key (it's the Product Key found on the sticker on the side or bottom of the computer) The COA SLP key is Valid and Unique to that computer. Once the user has changed the key to the COA SLP key, they will be able to Activate by Phone without issue.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager 

     

    Monday, July 21, 2008 9:54 PM
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    I have the sticker. However, I DON"T have an option to activate it over the phone. It just says you can contact TOSHIBA to resolve an issue. Option 4 (SLUI.EXE) gives the same options: Type in different key; use Vista with limited functionality; Conctact TOSHIBA which I did with no luck - they could only advise re-installing OS

    Regards,
    Tuesday, September 9, 2008 7:20 AM