• General discussion

  • When the programme loads it asks if I want to go to it, but a box comes up reading "requested registry is not allowed", can anyone help, thanks

    Monday, April 19, 2010 12:17 AM

All replies

  • Let me request several details to help us give a good answer?

    What is exactly the program that you are trying to run which has this error?
    Do you have any other errors such when running Task Manager saying that it was disabled by your administrator?
    What is your Operating System and Platform?
    Do you have Microsoft Security Essentials?

    MVP [2010] | Consumer Security
    Visit me @ Crimson Spectrum
    Monday, April 19, 2010 10:07 AM
  • I tried to load an artwork program, which I successfully loaded on my old laptop running XP, I have also tried to load my HP software and got a box saying "cannot be installed using the "run as" command, logon as user with admin priveledges, which I was.

    I have an asus laptop running windows 7 home premium 64 bit.

    The laptop origionally came with trend micro security which I removed and loaded AVG (as I had on my old laptop), I also loaded firefox to enable me to get WOT (web of trust), I then removed firefox as I did not want it as my web browser. I do not have MSE , would you recommend I download it and would it work okay with AVG.

    Thanks in advance for any help. 

    Monday, April 19, 2010 12:07 PM
  • You can have only ONE realtime antimalware product installed.  Choose MSE or AVG, but not both.  Having more than one will cause performance problems and system instability.

    If you choose MSE, follow the instructions in this checklist, especially the part about removing all existing realtime antimalware:


    However, this does not address the problem you are experienceing.  You should be posting in the Windows 7 forum: 


    Regarding HP software, you should contact HP.



    Monday, April 19, 2010 12:12 PM
  • Hi Doc,  this is the first time I have ever been on any forums, and I thought I was on the right page, I have been on the HP website and I downloaded the driver to enable me to load my printer by the cable which was successful ,but I wanted to load the software as well.

    Thanks for your help

    Monday, April 19, 2010 12:24 PM
  • Not trying to scare you away.  There are forums for specific issues, where help can be focused.  This forum is for Security Essentials.  The forum I directed you to is for Windows 7.  And, regarding another manufacturer's product, it is always best to get support from them for their product.



    Monday, April 19, 2010 12:44 PM
  • Hi Doc,  this is the first time I have ever been on any forums, and I thought I was on the right page, I have been on the HP website and I downloaded the driver to enable me to load my printer by the cable which was successful ,but I wanted to load the software as well.

    Thanks for your help

    Is this a program from HP that works with your printer? Is it stated as available for Windows 7? I suggest that you contact HP for support with installing it.


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, April 19, 2010 2:51 PM
  • Yes it is a program that works with my printer it is PSC 2355 and is only available upto XP, does this mean I will not be able to load it even with admin rights

    thanks Trish

    Monday, April 19, 2010 3:42 PM
  • You are correct that there is no Windows 7 driver available from HP that will directly support your printer.  Since the artwork program was probably part of the original package intended only for Windows XP, it may also not work with Windows 7 so you may be out of luck there.  I'd recommend that you contact HP Support directly if you'd like to get that specific question confirmed.

    The actual recommendation by HP is that you use the driver that Windows 7 offers via Windows Update while setting it up, with the explanation of how this is done found at the following link.

    Installing the Product with the USB Cable and Using the Windows Update Driver or the Driver Located in the Windows 7 Operating System



    Monday, April 19, 2010 4:35 PM
  • Hi Rob,  my printer is loaded onto my laptop via the driver download from HP & the artwork programme I tried to load has nothing to do with HP, It is a" my craft studio" programme & the system requirements are XP service pack 2 or later. I have posted a new question about how to get full admin rights, & I have put in it everything I have done on it since owning it for  1 1/2 wks, I thought this might be better with the full information, I am new to using any forums & not sure yet how to go about things, as it appears I put my 1st post in the wrong group, sorry  thanks for your reply
    Monday, April 19, 2010 7:14 PM
  • Trish,

    You'd be best off not to try and get all your problems solved in the Windows 7 forums, since they focus on Windows 7 problems, not individual applications.  Though they can tell you how to try and run your installation programs, I suspect your problems are all due to out of date software, which should be confirmed with each application provider.

    In the case of My Craft Studio, the help information at their site provides an email address to use for contact with support issues.


    Printer issues should be handled through HP and according to the page I provided above, you shouldn't have installed the old outdated Windows XP driver on your Windows 7 PC, whether it appeared to have worked or not.

    The full information you've provided shows that you are completely confused about these things and really require help to get them done right.  If your son can't provide this the Windows 7 forums are a place to start, but the manufacturers of your individual programs are always the better source for support.

    Good luck.


    Monday, April 19, 2010 7:48 PM
  • Hi Rob,  I did'nt load the XP driver it was the driver update for windows 7 off the HP site,  I hope I'm not the only one to get confused by the different forums and which one to post questions in, hopefully i'm not to old to learn! thanks for your help
    Monday, April 19, 2010 8:04 PM