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CRM Rollup 7 works fine for Laptop offline client but won't connect from Win 7 non-offline client

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I installed rollup 7 on my Lenovo T500 Win 7 64 Outlook 2003. CRM Outlook Offline Client worked beautifully. BRAVO! Much better for road wariors!!!!!!!

On my desktop (GEFORCE 760i MB, Intel Quadcore & 8gb RAM, Win 7 64 & Office 2003 with CRM Outlook Client - non ofline version), I installed the Rollup 7 rollup 7 and it can not communicate with the server. I have tried reconfig, repair and several other steps. I keep getting the message that there is a problem communicating with the server. I can access CRM using the web client from that PC as well.

Any ideas?
Stephen V Noe, CRM MCT

Friday, October 23, 2009 8:47 PM

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Hi Stephen,

here is a article from microsoft about Rollup Udate 7 and the Outlook Client:

Issues may occur in Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook after you install Update Rollup 7 for Microsoft Dynamics CRM 4.0
Viele Grüße

Michael Sulz
axcentro GmbH
MVP für Microsoft Dynamics CRM
- Marked as answer by Donna EdwardsMVP Wednesday, October 28, 2009 7:55 PM
Sunday, October 25, 2009 5:41 PM
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And I know you checked this or I hope you did , but did you check the firewall?
And I did notice that with Win7 Kerberos is tried before NTLM so if you can't resolve via DNS it's going to fail.
- Marked as answer by Donna EdwardsMVP Wednesday, October 28, 2009 7:55 PM
Monday, October 26, 2009 3:43 AM

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Hi Stephen,

There is a chance the issue is not caused by rollup 7 and just happened to occur at the same time. Just in case, did you also apply update rollup 7 to the server?

Next item I'd try is to completely remove outlook crm client and re-install.

Alex Fagundes - www.PowerObjects.com

Saturday, October 24, 2009 8:14 PM
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Hi Stephen,

here is a article from microsoft about Rollup Udate 7 and the Outlook Client:

Issues may occur in Microsoft Dynamics CRM 4.0 for Microsoft Office Outlook after you install Update Rollup 7 for Microsoft Dynamics CRM 4.0
Viele Grüße

Michael Sulz
axcentro GmbH
MVP für Microsoft Dynamics CRM
- Marked as answer by Donna EdwardsMVP Wednesday, October 28, 2009 7:55 PM
Sunday, October 25, 2009 5:41 PM
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And I know you checked this or I hope you did , but did you check the firewall?
And I did notice that with Win7 Kerberos is tried before NTLM so if you can't resolve via DNS it's going to fail.
- Marked as answer by Donna EdwardsMVP Wednesday, October 28, 2009 7:55 PM
Monday, October 26, 2009 3:43 AM

Moderator