Diagnostic Report! RRS feed

  • Question




    Diagnostic Report (1.7.0039.0):
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-WG3TY-C8X2Y-863XW
    Windows Product Key Hash: 0/bZSZuSisfqG79G0eAkK4W6WdA=
    Windows Product ID: 55277-OEM-2150596-29979
    Windows Product ID Type: 3
    CSVLK Server: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {DC039B9C-9D1F-42DD-A00A-A82099E900F1}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 65535.0.0.0
    Signed By: N/A, hr = 0x80004005
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered,
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC039B9C-9D1F-42DD-A00A-A82099E900F1}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-863XW</PKey><PID>55277-OEM-2150596-29979</PID><PIDType>3</PIDType><SID>S-1-5-21-1510287909-2748133430-2486658450</SID><SYSTEM><Manufacturer>Packard Bell NEC</Manufacturer><Model>EasyNote M5xx</Model></SYSTEM><BIOS><Manufacturer>Insyde Software Corporation</Manufacturer><Version>V1.06 </Version><SMBIOSVersion major="2" minor="3"/><Date>20031113000000.000000+000</Date><SLPBIOS>NEC-PC</SLPBIOS></BIOS><HWID>3C4D3307018400D2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Packard Bell</name><model>Packard Bell Computer</model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Sunday, July 8, 2007 3:47 PM


  • Go to Start > Run and type: c:\windows\system32 and click OK.
    Sunday, July 8, 2007 9:07 PM

All replies

  • Re-run the Diagnostic tool. After you hit continue, you will see on the bottom left a button that says "resolve" . Click that and It should take care of your problems. If, for some reason, if a seperate window comes up and says that there were some errors, close the tool and restart the tool. it should say genuine and you should be good to go.

    Sunday, July 8, 2007 5:53 PM
  • This didnt work, i tried the diagnostic tool a few times and got an error message each time i clicked 'resolve'. Any other ideas?
    Sunday, July 8, 2007 6:54 PM
  • Follow the steps below to resolve these cryptographic errors.

    1) Click on Start, click on Run
      2) In the Open box, type CMD and then click OK.
      3) At the command prompt type the following command and Press Enter

    regsvr32 softpub.dll

    4) You should receive a message that DllRegisterServer in Softpub.dll succeeded, click OK
      5) Repeat Steps 3 and 4 to re-register the following files

    • wintrust.dll
    • initpki.dll
    • dssenh.dll
    • rsaenh.dll
    • gpkcsp.dll
    • sccbase.dll
    • slbcsp.dll
    • mssip32.dll
    • cryptdlg.dll
      6) After all the above files have been re-registered, type Exit at the command prompt to close it and return to Windows.
      7) Restart Windows and try to authenticate Windows again.

    Sunday, July 8, 2007 8:07 PM
  • Unfortunately that didnt work either!!!!
    Sunday, July 8, 2007 8:36 PM
  • Click start, then run, then type in "regsvr32 -u %windir%\system32\legitcheckcontrol.dll" and click OK. Afterwards, go to your c:\windows\system32 directory and delete "legitcheckcontrol.dll".

    Afterwards, manually reinstall the latest version of WGA at http://go.microsoft.com/fwlink/?linkid=69498.

    Sunday, July 8, 2007 8:41 PM
  • Im looking for the system32 file in c:/windows and cant seem to see it.
    Sunday, July 8, 2007 8:57 PM
  • i cant find system32 in windows.
    Sunday, July 8, 2007 9:06 PM
  • Go to Start > Run and type: c:\windows\system32 and click OK.
    Sunday, July 8, 2007 9:07 PM
  • Thanks thats great!! All done""""!!!! U star x
    Sunday, July 8, 2007 9:31 PM
  •  vic82_05 wrote:
    Thanks thats great!! All done""""!!!! U star x


    Congratulations on your success and thank you for the feedback and visiting the WGA forum!

    Sunday, July 8, 2007 10:32 PM