integration with call centre

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  Hi,

  It depends if which IVR or IP Telephony system are using in your call center, most IVR/IP Telephony vendors provides builtin adapters/CC Interface Apps for Dynamics CRM including Avaya, Genesis etc.. (http://www.amctechnology.com/solutions/Avaya_solution.html) or even you can use free CRM 2011 Customer Care Accelerator to develop CC integration applications (http://pinpoint.microsoft.com/en-us/applications/customer-care-accelerator-for-microsoft-dynamics-crm-2011-12884914795) 

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  Jehanzeb Javeed
  
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  • Proposed as answer by Jehanzeb.Javeed Thursday, September 8, 2011 7:45 AM
  • Edited by Jehanzeb.Javeed Thursday, September 8, 2011 8:21 AM
  • Marked as answer by gMary Thursday, September 8, 2011 10:37 AM

  Thursday, September 8, 2011 7:44 AM
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  Hi Jehanzeb.Javeed, thanks for your reply.We have no call centre ,we recently decided to integrate it with crm, so what can you advise us to obtain(avaya, genesis etc ...).

  Thursday, September 8, 2011 8:13 AM
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  Hi,

  Avaya and Genesis both are preffered market leaders :) we have used deployed in our deployments and have the best experience with them.

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  Jehanzeb Javeed
  
  http://worldofdynamics.blogspot.com
  Linked-In Profile |CodePlex Profile
  
  If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".

  • Marked as answer by gMary Thursday, September 8, 2011 10:37 AM

  Thursday, September 8, 2011 8:15 AM