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Windows 7 64 Bit Retail Keeps Saying Not Genuine RRS feed

  • Question

  • I have windows 7 64 bit retail version installed on my computer. It keeps popping up that it's not genuine when I know it is. I ran the 32 bit of this set for almost a year with no problem ..same key. I decided to wipe the drive and install the 64 bit with the same key ...activation was fine. Not sure what's going on here but it is annoying given that I spent $130 some dollars on this software and sure as hell am not buying it again like the popup suggests I do.

     

     

     

    Here is the read out from the MGA tool

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-QKXTV-8HDKF-VMRKH

    Windows Product Key Hash: ooVFyEZ/+qJd4MKOz1xZW8lkJpM=

    Windows Product ID: 00359-112-8158303-85219

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {B23A4E11-B520-4ECF-A028-39721FC7BCD4}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    2007 Microsoft Office system - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\tedm\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{B23A4E11-B520-4ECF-A028-39721FC7BCD4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VMRKH</PKey><PID>00359-112-8158303-85219</PID><PIDType>5</PIDType><SID>S-1-5-21-3168686912-476422730-1978279184</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP HDX18 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.32</Version><SMBIOSVersion major="2" minor="4"/><Date>20091026000000.000000+000</Date></BIOS><HWID>85BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>5CBDB8A73FD65B2</Val><Hash>qGNF/H83OzXWr2WkAKzqvgZRviE=</Hash><Pid>89451-OEM-6672941-23934</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-112-815830-00-1033-7600.0000-1252011

    Installation ID: 018036235914275926395775897855434343829883883604403000

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: VMRKH

    License Status: Licensed

    Remaining Windows rearm count: 3

    Trusted time: 5/6/2011 2:23:55 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x000000000003EFFF

    Event Time Stamp: 5:5:2011 12:43

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\wat\watadminsvc.exe

    Tampered File: %systemroot%\system32\wat\watweb.dll

    Tampered File: %systemroot%\system32\wat\npwatweb.dll

    Tampered File: %systemroot%\system32\wat\watux.exe

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    Tampered File: %systemroot%\system32\drivers\spsys.sys

    Tampered File: %systemroot%\system32\drivers\spldr.sys

     

     

    HWID Data-->

    HWID Hash Current: MgAAAAIAAgABAAEAAAACAAAAAgABAAEA6GFA0IMs4Np6f8yAXF6AsdabkOyIdZR/Rso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM SLIC-MPC

      FACP HPQOEM SLIC-MPC

      HPET HPQOEM SLIC-MPC

      BOOT HPQOEM SLIC-MPC

      MCFG HPQOEM SLIC-MPC

      DMAR       

      ASF! HPQOEM SLIC-MPC

      SLIC HPQOEM SLIC-MPC

      SSDT PmRef CpuPm

     

     

    Friday, May 6, 2011 6:34 PM

Answers

  • "Jim Rockford1" wrote in message news:df8cdb5c-4dd8-45c7-911d-461ea4e45978...

    I have windows 7 64 bit retail version installed on my computer. It keeps popping up that it's not genuine when I know it is. I ran the 32 bit of this set for almost a year with no problem ..same key. I decided to wipe the drive and install the 64 bit with the same key ...activation was fine. Not sure what's going on here but it is annoying given that I spent $130 some dollars on this software and sure as hell am not buying it again like the popup suggests I do.

     

     

     

    Here is the read out from the MGA tool

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-QKXTV-8HDKF-VMRKH

    Windows Product Key Hash: ooVFyEZ/+qJd4MKOz1xZW8lkJpM=

    Windows Product ID: 00359-112-8158303-85219

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    :

    Tampered File: %systemroot%\system32\wat\watadminsvc.exe

    Tampered File: %systemroot%\system32\wat\watweb.dll

    Tampered File: %systemroot%\system32\wat\npwatweb.dll

    Tampered File: %systemroot%\system32\wat\watux.exe

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    Tampered File: %systemroot%\system32\drivers\spsys.sys

    Tampered File: %systemroot%\system32\drivers\spldr.sys

     

     


    There appears to be a problem with permissions on a significant number of files - the fact that the files don't also appear in the File Scan Data section of the report means that the files themselves are OK.
    This is a very unusual circumstance - which I suspect is caused either by malware, or by a registry problem.
     
    If you're not too far into the reinstallation, the easiest thing to do would be to reformat/reinstall again.
     
    Darin should be able to confirm it - but your Key looks as if it should be good, to me, and it's not been published on the internet AFAICT. 
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 6, 2011 6:59 PM
    Moderator
  • I have check the Product key and Noel is correct, the key is showing as Genuine and Valid.

     


    Darin MS
    Friday, May 6, 2011 11:23 PM

All replies

  • "Jim Rockford1" wrote in message news:df8cdb5c-4dd8-45c7-911d-461ea4e45978...

    I have windows 7 64 bit retail version installed on my computer. It keeps popping up that it's not genuine when I know it is. I ran the 32 bit of this set for almost a year with no problem ..same key. I decided to wipe the drive and install the 64 bit with the same key ...activation was fine. Not sure what's going on here but it is annoying given that I spent $130 some dollars on this software and sure as hell am not buying it again like the popup suggests I do.

     

     

     

    Here is the read out from the MGA tool

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-QKXTV-8HDKF-VMRKH

    Windows Product Key Hash: ooVFyEZ/+qJd4MKOz1xZW8lkJpM=

    Windows Product ID: 00359-112-8158303-85219

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    :

    Tampered File: %systemroot%\system32\wat\watadminsvc.exe

    Tampered File: %systemroot%\system32\wat\watweb.dll

    Tampered File: %systemroot%\system32\wat\npwatweb.dll

    Tampered File: %systemroot%\system32\wat\watux.exe

    Tampered File: %systemroot%\system32\sppobjs.dll

    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    Tampered File: %systemroot%\system32\sppwinob.dll

    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui

    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui

    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui

    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui

    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    Tampered File: %systemroot%\system32\drivers\spsys.sys

    Tampered File: %systemroot%\system32\drivers\spldr.sys

     

     


    There appears to be a problem with permissions on a significant number of files - the fact that the files don't also appear in the File Scan Data section of the report means that the files themselves are OK.
    This is a very unusual circumstance - which I suspect is caused either by malware, or by a registry problem.
     
    If you're not too far into the reinstallation, the easiest thing to do would be to reformat/reinstall again.
     
    Darin should be able to confirm it - but your Key looks as if it should be good, to me, and it's not been published on the internet AFAICT. 
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 6, 2011 6:59 PM
    Moderator
  • I have check the Product key and Noel is correct, the key is showing as Genuine and Valid.

     


    Darin MS
    Friday, May 6, 2011 11:23 PM
  • Well I just  ran chkdsk on my system in a hunch it might fix the file errors. I just tried to validate and this time it was successful. My file system had a lot of weird errors. I had this problem before with the 32 bit install but it never did come back not genuine on that install.

     

    Hope this helps others out there.

    Saturday, May 7, 2011 3:34 AM