Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Configuring Incoming Profile for CRM E-mail Router - CRM 2011 RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    I was trying to configure the incoming profile for e-mail router when I encountered an error:

    The configuration that I have done on the email router is

    Question:

      • Why is the User Name field disabled?
      • When I use the Access Credentials as User Specified, I am unable to check the checkbox at this location: Microsoft Dynamics CRM 2011 > File > Options > Email Tab. Allow email router to use my credentials to send and receive e-mail on my behalf. is disabled. Why is that?
      • How to resolve the above issue?

    Kindly help. Thank you in advance.

    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com

    Wednesday, August 29, 2012 8:08 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    what is your scenario/requirement to consider the use of a POP3 server?

    Regarding the option being unavailable refer to this article:

    http://support.microsoft.com/kb/2667140

    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    Wednesday, August 29, 2012 8:58 AM
    Answerer
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    The reason I'm configuring email router with POP3 is to receive incoming emails. I did not really undertsand what you meant by scenario/requirement.

    I have tried editing the registry key and yes the checkbox was then enabled, but when I enter the username and password and come back into CRM E-mail Router and click on Test Access, I receieve another error

    Incoming Status: Failure - The E-mail Router service configuration parameter “Emailuser” is missing.  This parameter is required.

    Again, I did mention the username and password. More over it was the CRM administrator user and his user record has the primary email ID field populated.

    What am I missing here?

    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com

    Wednesday, August 29, 2012 12:18 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Approve the user email on the user profile and give it another try.

    btw does this user has an email address on the user settings?

    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com



    Wednesday, August 29, 2012 2:05 PM
    Answerer