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Configuring Incoming Profile for CRM E-mail Router - CRM 2011 RRS feed

  • Question

  • Hi,

    I was trying to configure the incoming profile for e-mail router when I encountered an error:

    The configuration that I have done on the email router is

    Question:

      • Why is the User Name field disabled?
      • When I use the Access Credentials as User Specified, I am unable to check the checkbox at this location: Microsoft Dynamics CRM 2011 > File > Options > Email Tab. Allow email router to use my credentials to send and receive e-mail on my behalf. is disabled. Why is that?
      • How to resolve the above issue?

    Kindly help. Thank you in advance.


    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com

    Wednesday, August 29, 2012 8:08 AM

All replies

  • Hi,

    what is your scenario/requirement to consider the use of a POP3 server?

    Regarding the option being unavailable refer to this article:

    http://support.microsoft.com/kb/2667140


    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com

    Wednesday, August 29, 2012 8:58 AM
    Answerer
  • Hi,

    The reason I'm configuring email router with POP3 is to receive incoming emails. I did not really undertsand what you meant by scenario/requirement.

    I have tried editing the registry key and yes the checkbox was then enabled, but when I enter the username and password and come back into CRM E-mail Router and click on Test Access, I receieve another error

    Incoming Status: Failure - The E-mail Router service configuration parameter “Emailuser” is missing.  This parameter is required.

    Again, I did mention the username and password. More over it was the CRM administrator user and his user record has the primary email ID field populated.

    What am I missing here?


    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com

    Wednesday, August 29, 2012 12:18 PM
  • Approve the user email on the user profile and give it another try.

    btw does this user has an email address on the user settings?


    Visit my blog for CRM material, improving performance, kerberos, IFD, development tips, etc. :) http://quantusdynamics.blogspot.com



    Wednesday, August 29, 2012 2:05 PM
    Answerer