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Unable to download Office 2007 Plus Templates RRS feed

  • Question

  • I work for a Public Library non profit system and I've emailed Microsoft specifically regarding this, but thought it might also be wise to post in case someone has seen this or recognizes the problem and I get a response quicker.

    We're running Public PCs on Windows XP SP3, Office 2007 Plus with SP1 and the most current updates. The problem we're seeing is that the generic Patron login is setup without ability to run the active x controls that I'm prompted to download, because for some reason the system doesn't believe we're running a legit version of Office 07( even though it's a Volume License product for us) when someone wants to download a template in MS Word 2007.  Anyway, I can login just fine with IT (local PC Admin priviledges)  and I can download the templates with no problems that way, unfortunately, we can't just let all our patrons login with those priviledges.
     
    I've even gone into GPO to edit the part to allow Active X prompting to allow me to get past the place where we're experiencing the problem. I also have some screenshots if they'd be more useful. I ran the WGA tool where it goes through about 12 or 16 different steps to see if it's all valid and it came through that it was except for the bottom 2 office parts of it. I also have helpful screenshots for this problem too.

    Whatever happened to the days when you had the resume examples on your Office CD and you didn't have to worry about this?

    Mike

    Mike PII
    PII
    • Edited by Mike from Indiana Thursday, October 9, 2008 6:36 PM
    • Edited by RickImAPC Friday, October 10, 2008 3:38 PM Personally Identifiable Information (PII) Removed
    Thursday, October 9, 2008 5:17 PM

Answers

  • Hello Mike,


    Currently I have noticed there are a couple problems after reading your Diagnostic results.  First situation is Windows XP has a blocked Volume License Key (VLK) installed.  Next you mention problems with Office Enterprise.   We have seen numerous issues from customers who were provided a (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

     VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of XP Professional using that key than authorized.

    As a rule, VL editions of XP Professional should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.   Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp ) and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

     

    The following websites will help determine the validity of your operating system as well as identify various COA’s.

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx

    http://www.microsoft.com/resources/howtotell/windows/quiz.aspx?method=oem_coa&acq=1&type=coa&displaylang=en

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx

    http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     http://www.microsoft.com/licensing/resources/faq.mspx

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 10, 2008 11:07 PM
    Friday, October 10, 2008 11:07 PM

All replies

  • Mike, 

    Thank you for contacting the Office Genuine Advantage (OGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool.  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue, error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

     http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Microsoft Office.

    1. What edition/version of Office do you have? To find your edition/version click Start, Word Options, Resources, About,there you should find the title of your edition.

    ·         Office Basic

    ·         Office Standard

    ·         Office Home and Student

    ·         Office Mobile

    ·         Office Small Business

    ·         Office Professional

    ·         Office Professional Plus

    ·         Office Enterprise

    ·         Office Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=358c30c9-043a-47f4-b845-4591acd268a7&cID=fab9617a-57ff-4789-9397-6dac071b19b0&method=retail&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Office Genuine Advantage (OGA) program forums. We look forward to working with you.

    Rick, MS

    Friday, October 10, 2008 3:43 PM
  • Hello, sorry for the delay....

     Here's whe data you requested for the Microsoft Genuine Advantage Diagnostic Tool:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QJG2J-VMQ4T-87CDJ
    Windows Product Key Hash: Pex+G+TJLl5ufOPdN9812lxZ+UU=
    Windows Product ID: 55274-640-2150992-23084
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {FB87C1A1-7B19-40AB-A2CB-E0F4FAFC57D5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.8.31.9
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FB87C1A1-7B19-40AB-A2CB-E0F4FAFC57D5}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-87CDJ</PKey><PID>55274-640-2150992-23084</PID><PIDType>1</PIDType><SID>S-1-5-21-2323237542-1160977330-2006200875</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc7600 Convertible Minitower</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D1 v01.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20050518000000.000000+000</Date></BIOS><HWID>560F3A7F0184E06C</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>HP Compaq dc7100 CMT(DX438AV)</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>85C2959C84B0D88</Val><Hash>GHPhiF2wPxpMufq93XMGP0Tr2a4=</Hash><Pid>89409-708-9130627-65904</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 


    1.  For the Version of Office: Office 2007 Plus Sp1 as it reads under  Start, Word Options, Resources, About,

    2.  It does not read OEM Software or OEM Product in black lettering.

    3. We have a Volume license and installed originally based off of the Microsoft EOpen installation file after entering in the Product key.

    I hope that this will help some as well. We are experiencing this problem on the public machines, but not staff PCs. The Staff PCs are HP 7800CMTs on Win XP SP3, running same install as the 7100s and 7600s.

    Thank you again for any ideas or suggestions.

    Mike



    • Marked as answer by Stephen Holm Friday, October 10, 2008 11:07 PM
    • Unmarked as answer by Stephen Holm Friday, October 10, 2008 11:07 PM
    Friday, October 10, 2008 5:40 PM
  • Hello Mike,


    Currently I have noticed there are a couple problems after reading your Diagnostic results.  First situation is Windows XP has a blocked Volume License Key (VLK) installed.  Next you mention problems with Office Enterprise.   We have seen numerous issues from customers who were provided a (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them.

     VLKs are blocked by Microsoft at the request of the original product key holder for various reasons such as the product key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, i.e., more installations of XP Professional using that key than authorized.

    As a rule, VL editions of XP Professional should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.   Please ask your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp ) and confirm what your company’s assigned VLK.  Sometimes how customers find themselves in this situation is that when their IT department was creating their VL image to be deployed to their desktops, they sometimes inadvertently use an incorrect product key because it was handy.

     

    The following websites will help determine the validity of your operating system as well as identify various COA’s.

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_coa.mspx

    http://www.microsoft.com/resources/howtotell/windows/quiz.aspx?method=oem_coa&acq=1&type=coa&displaylang=en

    http://www.microsoft.com/resources/howtotell/ww/windows/quiz_vol.mspx

    http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     If your reseller did not keep a record of your key, and is unable to assist you or can no longer be contacted, please call the appropriate number here to confirm your Volume Licensing agreement directly with Microsoft. The below Microsoft Volume Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     http://www.microsoft.com/licensing/resources/faq.mspx

    Thank you for visiting the Windows Genuine Advantage (WGA) program forums. 


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 10, 2008 11:07 PM
    Friday, October 10, 2008 11:07 PM