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issue regarding a windows error and fix it's solution RRS feed

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    Dear customer,

    Thanks for clarifying the background. My understanding is that the blue screen shown in the image was most probably caused by a faulty device driver program for the ATI graphics card. This isn't an issue about codecs. Thus I am sorry to tell you that it won't be fixed with the Fix it troubleshooter you attempted. Please kindly work with ASUS / ATI to resolve the problem.

    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Sunday, September 5, 2010 3:30 PM
    Moderator

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    FEEL FREE TO use the link in the above post... it takes you to the scanned image of where I wrote down the error as it appeared the first time in the blue screen.

    Saturday, August 28, 2010 9:43 PM
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    Anyone... anyone... Beuller.... Beulller....
    Tuesday, August 31, 2010 3:04 AM
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    Dear customer,

    Per the information you provided in the image, the computer crash was related to an ATI driver, most probably for the graphics card in your computer. Please consult with ATI for further troubleshooting.

    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Friday, September 3, 2010 6:18 AM
    Moderator
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    Mr Chow, I have contacted ATI on the issue.  I have gotten update drivers or do a restore.
    Saturday, September 4, 2010 4:42 PM
  • Question
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    Dear customer,

    Thanks for clarifying the background. My understanding is that the blue screen shown in the image was most probably caused by a faulty device driver program for the ATI graphics card. This isn't an issue about codecs. Thus I am sorry to tell you that it won't be fixed with the Fix it troubleshooter you attempted. Please kindly work with ASUS / ATI to resolve the problem.

    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Sunday, September 5, 2010 3:30 PM
    Moderator
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    Well, I have done the Driver thing like I stated before.... Can I do  repair install instead of a full restore?  Or would you recommend the full restore option?
    Monday, September 6, 2010 1:55 AM
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    Dear customer,

    The Microsoft Fix it Center forum is limited to questions and discussions regarding the Fix it Center tool. To better assist you with your system restore question, please kindly try reposting to the System Report & Recovery forum for your Windows version at the Microsoft Answers portal for Windows at http://answers.microsoft.com/en-us/windows/default.aspx#tab=1.

    Regards

    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Monday, September 6, 2010 4:10 PM
    Moderator
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    Thanks. Guess I am up the creek!
    Sunday, November 18, 2012 4:13 AM