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I have a geniune copy of XP and Windows won't let me activate RRS feed

  • Question

  • Please find below the results of runnnig the mga diagnostic tool ... what is the problem?

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-Q3H7V-RBKKH-GCF8D
    Windows Product Key Hash: wSxtqyIJ9sa66+2EGrK/FplYXMI=
    Windows Product ID: 55277-OEM-2116614-99145
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: b58c2201-a771-496c-8335-f6f7e6282c71
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Sunday, February 25, 2007 6:23 PM

Answers

  • Your copy of Office is NOT GENUINE and belongs to a large US Corporation - it is NOT meant for distribution or use outside of that company.

     

    I would suggest going to www.microsoft.com/genuine and clicking Validate Office to recieve next steps for your copy of Office.

     

     

     

     

    The following KB article (http://support.microsoft.com/kb/307890) can help with your Product Activation issue, however.

    Tuesday, February 27, 2007 7:45 PM
  • Hello Ali,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install Windows XP Professional is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for  your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs as illustrated here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    STephen HOlm, MS

    Thursday, November 1, 2007 12:13 AM

All replies

  • If you cannot successfully activate via the internet, then choose the alternative option to "activate by phone". 

    The Activation Wizard displays the toll free number that you can dial.

    You can open the Windows Product Activation wizard by clicking Start, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard.

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us

    Sunday, February 25, 2007 9:20 PM
    Moderator
  • Post the entire output of the Diagnostics tool.

     

    Thanks

     

    -phil

    Sunday, February 25, 2007 11:47 PM
  • Hi,
    Here is the full copy. Sorry I thought the bottom bit was rubbish.
    Running out of time ...
    Yours Hopefully Richard (in England)
    One funny thing is that under the programs>accessories>system tools menu, the option to Activate Windows is not appearing.
    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Detailed Status: N/A
    Windows Product Key: *****-*****-Q3H7V-RBKKH-GCF8D
    Windows Product Key Hash: wSxtqyIJ9sa66+2EGrK/FplYXMI=
    Windows Product ID: 55277-OEM-2116614-99145
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: b58c2201-a771-496c-8335-f6f7e6282c71
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b58c2201-a771-496c-8335-f6f7e6282c71</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-GCF8D</PKey><PID>55277-OEM-2116614-99145</PID><PIDType>3</PIDType><SID>S-1-5-21-638971174-4168701361-813958858</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7A266-E ACPI BIOS Revision 1010</Version><SMBIOSVersion major="2" minor="3"/><Date>20011207000000.000000+000</Date></BIOS><HWID>7948391F0184AE58</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>MESH Computers PLC</name><model>MESH</model></SBID><OEM/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17038</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 



    Monday, February 26, 2007 8:52 PM
  • I seem unable to get the activation wizard to appear. I tried running the oobe/msoobe /a and nothing happened.
    So I ran it again from a cmd DOS window, and it said it did not recognise oobe as an internal or external command
    Though when I look at my task manager half the CPU is msoobe ... my pc is on its knees, everything is taking minutes to respond.
    Help!
    Monday, February 26, 2007 9:00 PM
  • Dell Dim9100,

    First, please edit you original message to remove the Dell Express Service Code and the Service Tag.  This info is too personally identifiable for a public forum.

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

    You already answered the questions below:

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Tuesday, February 27, 2007 3:21 PM
  • Your copy of Office is NOT GENUINE and belongs to a large US Corporation - it is NOT meant for distribution or use outside of that company.

     

    I would suggest going to www.microsoft.com/genuine and clicking Validate Office to recieve next steps for your copy of Office.

     

     

     

     

    The following KB article (http://support.microsoft.com/kb/307890) can help with your Product Activation issue, however.

    Tuesday, February 27, 2007 7:45 PM
  •  

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4MHXD-G9QY4-HJYKM
    Windows Product Key Hash: 8FybpYNpzbU9X/oVkLOoV6H3Mlc=
    Windows Product ID: 76477-OEM-2157141-48408
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {EC9A6358-4672-4268-82A9-B079528833A5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Vista BRT Data-->
    Grace Flag: N/A
    Commit: N/A
    Reboot Flag: N/A
    ThreatID(s): N/A
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EC9A6358-4672-4268-82A9-B079528833A5}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HJYKM</PKey><PID>76477-OEM-2157141-48408</PID><PIDType>3</PIDType><SID>S-1-5-21-1960408961-1202660629-854245398</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>2647TD2</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>KZET26WW (1.07 )</Version><SMBIOSVersion major="2" minor="3"/><Date>20010515000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>C8693107018400C6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Monday, October 29, 2007 6:32 AM
  • If you cannot successfully activate via the internet, then choose the alternative option to "activate by phone". 

    The Activation Wizard displays the toll free number that you can dial.

    You can open the Windows Product Activation wizard by clicking Start, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard.

    How to activate Windows XP: http://support.microsoft.com/kb/307890/en-us


     

    Monday, October 29, 2007 7:03 AM
    Moderator
  •  

    here r da deteails it wont let me go further to install service pack 1 it keeps comming up wiv a valid key can u plz help me or can u send me a original key plz i need one as soon as possible my computers dieing.

    here r details:

     

     

    Diagnostic Report (1.7.0062.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Geographically blocked PID

    Validation Code: 13

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-FRVF4-VPF7Y-38JV3

    Windows Product Key Hash: NIpQw7rwVuJX1OvyiqXGOpU8tbE=

    Windows Product ID: 55274-640-0187892-23679

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.0.0.pro

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {13497E30-53BD-4A83-A5BC-FC326D369F96}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Resolution Status: N/A

    Vista BRT Data-->

    Grace Flag: N/A

    Commit: N/A

    Reboot Flag: N/A

    ThreatID(s): N/A

    Wgaer.exe Version: N/A, hr = 0x80070002

    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->

    Cached Result: N/A

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2968-80070002_B4D0AA8B-470-80070002

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control:

    Active scripting:

    Script ActiveX controls marked as safe for scripting:

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{13497E30-53BD-4A83-A5BC-FC326D369F96}</UGUID><Version>1.7.0062.0</Version><OS>5.1.2600.2.00010100.0.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-38JV3</PKey><PID>55274-640-0187892-23679</PID><PIDType>1</PIDType><SID>S-1-5-21-1935655697-879983540-839522115</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0501 </Version><SMBIOSVersion major="2" minor="3"/><Date>20061109******.******+***</Date></BIOS><HWID>5B9F3CE70184206D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

     

     

    Wednesday, October 31, 2007 4:10 PM
  • Hello Ali,

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation. Unfortunately, the product key used to install Windows XP Professional is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for  your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  You may be eligible for free software if you have high quality counterfeit discs as illustrated here:  http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.

     

    Thank you,

     

    STephen HOlm, MS

    Thursday, November 1, 2007 12:13 AM