locked
Windows XP SP2 Genuine Validation Issues RRS feed

  • Question

  • I have installed window XP SP2 in my pc desktop (dell brand purchase used one from market) and when I have to validate it then message appears of “This version of window is not genuine”. Please advice me what I have to do to make my window genuine (which type of update required).


    Regards
    S.A.Wasif
    Friday, July 24, 2009 9:13 AM

Answers

  • Hello S.A.Wasif,

    Right now, your Dell OptiPlex GX280 computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, HM64M-6GJRK-8K83T, you will see that several other posters have submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, refer to this section of the report:
    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    This shows that your installation of Office 2007 Enterprise is a Volume Licensing edition installed with an Invalid Product Key generated by a "keygen" product key generating utility used by software pirates.  If this comes as a surprise to you, please return to the place of purchase and demand that you be given genuine software or a refund.  In any case, you should uninstall the nongenuine Office suite from your computer.  If you purchased Office 2007 Enterprise thinking it was a legitimate retail product, you may want to have a look at the Office Genuine offer FAQ here:  http://www.microsoft.com/genuine/office/OGAKitInformation.aspx?displaylang=en

    Next, look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, Media Center, or some other edition?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect yours to read, "Dell."

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    If your Dell has a CoA, then it is most likely still licensed to run the version and edition of Windows described on the CoA.  If so, in order to Get Genuine, your best option would be to contact Dell and request that they send you Replacement Recovery or Operating System Reinstallation discs.  In the USA this is the link:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1  Since you are located in the West Asia region, you will probably need to contact Dell by other means.

    It is possible but unlikely that the computer still has the Dell PC Restore partition on it.  If you see a blue bar with www.dell.com at the top of the screen for two seconds during startup, press CTRL +F11 to access Dell PC Restore.  If no blue bar, then the special Dell bootloader utility was erased when the nongenuine installation of XP Pro was done.

    If the CoA is for XP Pro, you may be able to genuine-ize the current installation of XP Pro by using the Product key Updater Utility here:  http://go.microsoft.com/fwlink/?linkid=45668.

    Please backup any important data before doing any of the above, especially running the Recovery disc procedure or Dell PC Restore because typically these procedures will erase all data on the user portion of the hard disk drive. 


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, July 24, 2009 4:08 PM

All replies

  • Hello S.A.Wasif,

     Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Next, look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, July 24, 2009 2:02 PM
  • Hi Dan,
    many thanks for the reply please see the results and advice further for rectification.
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-HM64M-6GJRK-8K83T
    Windows Product Key Hash: zG14BddWJSi9s2Jj0qZDc21SAXo=
    Windows Product ID: 55274-648-5295662-23987
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {2B6A55B4-BFAE-4F91-8922-100CBF2548E7}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2B6A55B4-BFAE-4F91-8922-100CBF2548E7}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8K83T</PKey><PID>55274-648-5295662-23987</PID><PIDType>1</PIDType><SID>S-1-5-21-329068152-1482476501-839522115</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex GX280               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20060303000000.000000+000</Date></BIOS><HWID>7DF232470184407D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>West Asia Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>   <Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>83D84101F291D86</Val><Hash>gN+n9+Zg3Fc66TYV4mB8Ojpnl2g=</Hash><Pid>89388-707-4698546-65131</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1A85C:Dell Inc|1A85C:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Regards,
    S.A.Wasif

    Friday, July 24, 2009 3:46 PM
  • Hello S.A.Wasif,

    Right now, your Dell OptiPlex GX280 computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, HM64M-6GJRK-8K83T, you will see that several other posters have submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Also, refer to this section of the report:
    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK

    This shows that your installation of Office 2007 Enterprise is a Volume Licensing edition installed with an Invalid Product Key generated by a "keygen" product key generating utility used by software pirates.  If this comes as a surprise to you, please return to the place of purchase and demand that you be given genuine software or a refund.  In any case, you should uninstall the nongenuine Office suite from your computer.  If you purchased Office 2007 Enterprise thinking it was a legitimate retail product, you may want to have a look at the Office Genuine offer FAQ here:  http://www.microsoft.com/genuine/office/OGAKitInformation.aspx?displaylang=en

    Next, look on the computer or in the materials that came with your computer to see if you have a Certificate of Authenticity (CoA).  If you have one, tell us about the CoA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, Media Center, or some other edition?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  We would expect yours to read, "Dell."

    4.  DO NOT post the full Product Key that may be printed on the CoA.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    If your Dell has a CoA, then it is most likely still licensed to run the version and edition of Windows described on the CoA.  If so, in order to Get Genuine, your best option would be to contact Dell and request that they send you Replacement Recovery or Operating System Reinstallation discs.  In the USA this is the link:  http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1  Since you are located in the West Asia region, you will probably need to contact Dell by other means.

    It is possible but unlikely that the computer still has the Dell PC Restore partition on it.  If you see a blue bar with www.dell.com at the top of the screen for two seconds during startup, press CTRL +F11 to access Dell PC Restore.  If no blue bar, then the special Dell bootloader utility was erased when the nongenuine installation of XP Pro was done.

    If the CoA is for XP Pro, you may be able to genuine-ize the current installation of XP Pro by using the Product key Updater Utility here:  http://go.microsoft.com/fwlink/?linkid=45668.

    Please backup any important data before doing any of the above, especially running the Recovery disc procedure or Dell PC Restore because typically these procedures will erase all data on the user portion of the hard disk drive. 


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, July 24, 2009 4:08 PM