Folks
Based on information in this forum, I purchased a retail copy of OneCare to use the Product Key to renew my subscription to OneCare.
I input the Product Key, and the response is: "This prepaid card PIN cannot be used to renew this subscription. Please make sure you use the correct prepaid card for this subscription."
I have tried several times, including variations to the key to overcome possible unclear letters, but without success.
I logged a techincal support request with Micorsoft and one of their support people tried some troubleshooting ideas, also without success. I was surprised when he said that the Product Key does not appear to be valid.
However, from all appearances including packaging, included CD, and the label used for the Product Key - this copy of OneCare is genuine. I note that my copy is a 'Service Desk Edition'.
Has anyone else had similar problems or found a workaround?
In the mean time I have contacted the original software vendor for their assistance.
Goosenman