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All CRM ribbon buttons missing in CRM 2011 for Outlook after adding a custom group to the existing CRM 2011 ribbon RRS feed

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    Hi all, I have added a custom group with a few custom buttons to an existing tab to the applicaiton ribbon for CRM 2011. The custom group with all custom buttons are displayed properly in CRM 2011 web client; however, when you are in Outlook (outlook 2010) and click on any CRM entity, no ribbon buttons are dispalyed on the top (NO RIBBON), although you can see the list view on the right pane and open any pages of that entity by clicking.

    I have been researching and trying on different solutions for the past few days, could anyone help with this?

    Any suggestions are greatly appreciated.

    Regards

    Lisa

    Lisa Li
    Thursday, August 11, 2011 3:49 AM

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    tried this? 
    http://blog.sonomapartners.com/2011/08/ribbon-errors-in-outlook-add-in-for-dynamics-crm-2011.html

    Carsten Groth http://carstengroth.wordpress.com
    • Proposed as answer by Chrisold Friday, November 4, 2011 8:34 AM
    • Marked as answer by Donna EdwardsMVP Friday, November 4, 2011 12:03 PM
    Thursday, November 3, 2011 1:19 PM

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    http://support.microsoft.com/kb/2494581/
    greetz dao
    Thursday, August 11, 2011 7:52 AM
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    Thanks Greets for the suggestion. I did follow the instruction and removed the registry. It still has the same problem, any other solutions?

    Thank you.

    Regards

    Lisa Li
    Friday, August 12, 2011 2:54 AM
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    check it on a clean install with outlook all patches and servicepacks, then install on this clean machine and check if also there the ribbon is not displayed. have u more info? client, outlook version, crm ru?
    greetz dao
    Friday, August 12, 2011 7:24 AM
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    Thanks so much. Followed the instructions and tested, still the same. The info are as follows:

    CRM build version: 5.0.9688.1157

    Outlook: Outlook 2010

    Thank you.

    Lisa Li
    Monday, August 15, 2011 6:47 AM
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    maybe u could post a tracefile when u enable logging for crm client, this would be great.. but i think u can update to rollup3 both server and client, not sure that this would fix the issue but updates are always important...

     

    greetz dao
    Monday, August 15, 2011 8:22 AM
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    Does the ribbon disappear if your custom buttons are not present?  Just trying to understand if the behavior persists when there is no customization to the ribbon. 

    Regards, Donna

    Sunday, August 21, 2011 2:09 AM
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    I've the same problem. There are no custom buttons or something like that. It happens in a (more or less) clean Outlook environment.

    We have the situation that our CRM 2011 Server is on Rollup 3 (5.0.9688.1244). When I install the CRM Outlook Client, it automaticaly updates to Rollup 5 (5.0.9688.1533). So I guess that the problem depends on the differnet Rollup versions. Sadly I can't update our CRM server atm.

    Thursday, November 3, 2011 12:31 PM
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    tried this? 
    http://blog.sonomapartners.com/2011/08/ribbon-errors-in-outlook-add-in-for-dynamics-crm-2011.html

    Carsten Groth http://carstengroth.wordpress.com
    • Proposed as answer by Chrisold Friday, November 4, 2011 8:34 AM
    • Marked as answer by Donna EdwardsMVP Friday, November 4, 2011 12:03 PM
    Thursday, November 3, 2011 1:19 PM
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    thanks Carsten, problem solved!
    Obviously a CRM extension for RSS-feeds we implemented in CRM4.0 was the reason. In the meantime we migrated the system to 2011 what seems to cause the problem now.

    problem solved, thanks for the link!

    Friday, November 4, 2011 8:34 AM
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    since you state this solved your problem, I am going to Mark As Answer.  Please help us and in the future mark the response that answered your question.  Thank you!

    http://social.microsoft.com/Forums/en-US/crm/thread/b8e92f91-5ab5-42b9-b135-dc7b2b2e385a

    Regards, Donna

    Friday, November 4, 2011 12:03 PM