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Search in system views after UR12 RRS feed

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    We have system views for Our users, until UR 12 the search just searched inside the view, and that is what we want, now after upgrading the search is in all contacts and not inisde the view....

    Thomas



    Friday, February 1, 2013 7:17 AM

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    For CRM 2011, CRM for Outlook had a different search behaviour than the CRM web client. CRM for Outlook searched only inside the view and the CRM web client searched all active records. Enough customers complained about the difference in behaviour that Microsoft changed the behaviour so that the Quick Find searches all active records in CRM for Outlook and the CRM web client. This was the way that search worked in all earlier versions, and most customers preferred it.

    This change was made quite some time ago, perhaps around UR8, and I don't think it was part of UR12. But if you have updated from an earlier UR to UR12 perhaps you're only experiencing this change now.

    Neil Benson, CRM Addict and MVP at Slalom Consulting. Find me on Twitter. Join over 20,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Friday, February 1, 2013 9:35 AM
    Moderator

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  • Question
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    For CRM 2011, CRM for Outlook had a different search behaviour than the CRM web client. CRM for Outlook searched only inside the view and the CRM web client searched all active records. Enough customers complained about the difference in behaviour that Microsoft changed the behaviour so that the Quick Find searches all active records in CRM for Outlook and the CRM web client. This was the way that search worked in all earlier versions, and most customers preferred it.

    This change was made quite some time ago, perhaps around UR8, and I don't think it was part of UR12. But if you have updated from an earlier UR to UR12 perhaps you're only experiencing this change now.

    Neil Benson, CRM Addict and MVP at Slalom Consulting. Find me on Twitter. Join over 20,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    Friday, February 1, 2013 9:35 AM
    Moderator
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    Ok. I understand we had UR8 and then upgraded to UR12, so i guess it must have been after the UR8

    Thank you for the answer :)

    Thomas


    Friday, February 1, 2013 11:28 AM