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it says i cant update my anti viral software cause my subscription expired but i got it 6 months ago! RRS feed

  • Question



  • i fixed the date and time on my computer which always gets off track and that isnt helping the problem.
    please help
    Monday, February 4, 2008 3:44 PM

Answers

  •  

    Open OneCare, click Help and About Windows Live OneCare.

    Note the Subscription ID shown.

    Log in at http://billing.microsoft.com to see the current status of your subscription on the Billing site with that Subscription ID, which is the LiveID.

    Check your PC date and time and make sure that it is correct, as an incorrect date can cause OneCare to incorrectly report that it has expired.

    If you fixed the date and time, open OneCare and click check for updates.

    If you recently renewed, it can take up to 24 hours to update OneCare on the PC to match the status on the Billing site.

    In OneCare, click "check for updates" to make sure that you are able to communicate to the server.

    If OneCare still shows expired and the above checks show that your subscription is valid and that your PC date and time are correct, please contact OneCare support -

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, February 4, 2008 4:18 PM
    Moderator