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Office 2007 failing validation RRS feed

  • Question

  • I bought a new laptop about 2 months ago and purchased Office 2007 for it.  Since then, I have downloaded templates and clip art from the microsoft site, mainly for Publisher 2007.  Today when I attempted to download a template for Word 2007, I got the error that I may have counterfeit software and that Office could not be validated.  I clicked on the Get Genuine button.  It brought me to a web page that stated Validation Successful.  However, I still get the same error that Microsoft cannot validate my copy of office every time I try to download a template.  When I ran the diagnostic, my office product reports as being genuine.  Any help on resolving this would be appreciated.

    Thanks, Karen


    Here are my diagnostics:


     

    Diagnostic Report (1.7.0110.1):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89583-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    ID: {7D063B75-F065-48A5-A79F-60EA97B67A79}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.69.2

    Signed By: Microsoft

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000009

    Build lab: 6001.vistasp1_gdr.080917-1612

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Professional 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{7D063B75-F065-48A5-A79F-60EA97B67A79}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1916138737-292338984-3959557262</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.21</Version><SMBIOSVersion major="2" minor="4"/><Date>20080718000000.000000+000</Date></BIOS><HWID>15303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BFD5F69E9F9FF7A</Val><Hash>c33SgSmDZCYC44ioI3f+OecPTrY=</Hash><Pid>81605-957-7450023-65673</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.0.6001.18000

    Name: Windows(TM) Vista, HomePremium edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89583-00146-321-500061-02-1033-6001.0000-2782008

    Installation ID: 010495312883593235212973969046093215866144478720043212

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: WQD8Q

    License Status: Licensed

     

    HWID Data-->

    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GGiHWYtpANGZFT5EDP8SVrG8vTqRVSq1hEqqX4o

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name           OEMID Value     OEMTableID Value

      APIC                                    HPQOEM                             SLIC-MPC

      FACP                                   HP                          TRINITY

      HPET                                    HPQOEM                             SLIC-MPC

      BOOT                                  HPQOEM                             SLIC-MPC

      MCFG                                 HPQOEM                             SLIC-MPC

      SLIC                                      HPQOEM                             SLIC-MPC

      SSDT                                    AMD                      PowerNow

     

     

    Monday, November 17, 2008 10:38 PM

Answers

  • Sassythor,

    I have a guess that you might want to try.

    Your report is showing that you have two installations of Microsoft Office 2007:  Professional Edition and Home and Student Edition.

    It is common for major computer manufacturers like HP to install a trial version of Office 2007 Home and Student Edition.

    My guess is that your Office H&S edition was a trial, that the trial was either never activated or it was activated and expired (although that should return a 102 status code that we are not seeing) and the validation site is getting confused by the two installations.

    If that sounds plausible, try uninstalling the installation of Office 2007 Home & Student from the Control Panel, then restart the computer, then retry downloading the templates from within one of the Office apps.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by sassythor Saturday, November 22, 2008 9:33 AM
    Thursday, November 20, 2008 11:25 PM

All replies

  • Hello sassythor,

    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well

    Please run the Microsoft Genuine Advantage Diagnostictic Tool again  unaltered in a new singal post for inclusion with the support incident.

    Antron-
    Tuesday, November 18, 2008 12:15 AM
  • Sorry about that.  I didn't alter what I had posted, I just pasted the output from a word doc that I had saved the info in.  Here it is again, straight from the tool.  Please let me know if you need any further information.

    Karen

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89583-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {7D063B75-F065-48A5-A79F-60EA97B67A79}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7D063B75-F065-48A5-A79F-60EA97B67A79}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1916138737-292338984-3959557262</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.21</Version><SMBIOSVersion major="2" minor="4"/><Date>20080718000000.000000+000</Date></BIOS><HWID>15303507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BFD5F69E9F9FF7A</Val><Hash>c33SgSmDZCYC44ioI3f+OecPTrY=</Hash><Pid>81605-957-7450023-65673</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-321-500061-02-1033-6001.0000-2782008
    Installation ID: 010495312883593235212973969046093215866144478720043212
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GGiHWYtpANGZFT5EDP8SVrG8vTqRVSq1hEqqX4o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      TRINITY
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   AMD     PowerNow


     

    Tuesday, November 18, 2008 2:52 AM
  • Hello Sassythor,

    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well. two things,

    Are you downloading templates for Excel, Word?
    Are you downloading from with in the Office Suite or from Microsoft website?

    You may need a re-installation, try a clicking Detect and Repair from the help menu in your Office Suite.
    Once you have completed the above steps let’s try to download the templates.

    Antron-
    • Edited by Antron Wednesday, November 19, 2008 9:39 PM TXT SIZE
    Wednesday, November 19, 2008 9:38 PM
  • Antron

    I am downloading templates for Word and Publisher 2007.  I am going into either word or publisher, clicking on NEW and selecting a template to use.  This template then attempts to download from microsoft's website, so the Genuine Advantage program runs and throws and error that I may have a counterfit version.  After clicking Get Genuine, it brings up a web page that states "Validation Successful" but I still can't download from within the application.

    I tried the detect/repair.  This did not fix my problem.  I uninstalled the software and reinstalled.  I still get the error when trying to download while in the one of the office suite programs, like Word.  However, if I go to microsoft and go to the templates page, I can download without a problem.

    Not sure if it matters but I am running Vista Home Premium in 64-bit mode.

    Please let me know if you need any further information.

    Karen

    Thursday, November 20, 2008 4:08 PM
  • Sassythor,

    I have a guess that you might want to try.

    Your report is showing that you have two installations of Microsoft Office 2007:  Professional Edition and Home and Student Edition.

    It is common for major computer manufacturers like HP to install a trial version of Office 2007 Home and Student Edition.

    My guess is that your Office H&S edition was a trial, that the trial was either never activated or it was activated and expired (although that should return a 102 status code that we are not seeing) and the validation site is getting confused by the two installations.

    If that sounds plausible, try uninstalling the installation of Office 2007 Home & Student from the Control Panel, then restart the computer, then retry downloading the templates from within one of the Office apps.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by sassythor Saturday, November 22, 2008 9:33 AM
    Thursday, November 20, 2008 11:25 PM
  • Thank you!!  Uninstalling the trial version fixed my issue. 

    Thanks to everyone for their help!

    Karen
    Saturday, November 22, 2008 9:33 AM
  • Sassythor,

    You're welcome!  Glad you got it fixed :-)

    Your situation was not all that uncommon.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, November 22, 2008 2:26 PM