locked
Windows 7 Ultimate Build 7600 - This software is not genuine. RRS feed

  • Question

  • Hi,

    My father purchased Windows 7 Ultimate for from from Amazon.co.uk for my birthday a little over 2 months ago.  I had no problem initially activating the software but it is now telling me that it's not genuine.  I've tried going to www.microsoft.com/genuine but after trying the validation process it's telling me the key has been blocked!  I tried re-entering the key from within Control Panel, but no joy.  Is there a way to confirm why the key has been blocked?

    Also, if it turns out it isn't genuine, how the ____ could it happen through a reputable seller like this?  I know my father didn't use the marketplace portion of Amazon so he got it directly from them.  I'm absolutely furious!

    Regards,

    John

    Thursday, May 27, 2010 5:03 PM

Answers

  • Look at the post "Blocked keys" at the top of the index page. The ...-067-... part of your Product ID tells you've got a blocked key from a MSDN or TechNet subscription that isn't for resale, only for the subscriber's personal use.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    Thursday, May 27, 2010 11:22 PM
  • "John H_" wrote in message news:0b495eed-ab43-4eb0-a441-9a5ffce42f30...
    > Hi Noel,
    >
    > Thanks for the reply. I've run the tool and the results are below. As an
    > aside, I've spoken to my father and he's already been in touch with Amazon
    > about the sale. Seems I'm not the only persn who's had problems with this
    > and they've readily offered us a key, if this tool turns out to prove that
    > the key is blocked for legitimate reasons. Log as follows:
    >
    > Diagnostic Report (1.9.0027.0):
    > -----------------------------------------
    > Windows Validation Data-->
    >
    > Validation Code: 50
    > Cached Online Validation Code: 0xc004c4a2
    > Windows Product Key: *****-*****-B7BMX-D9VKT-Y7VWP
    > Windows Product Key Hash: XgaXLX+x72NnMKVCncj5sfe2+SM=
    > Windows Product ID: 00426-067-2234262-86452
    > Windows Product ID Type: 5
    > Windows License Type: Retail
     
    Darin will confirm when he gets in - but that is definitely an MSDN key, and
    should never be offered for sale other than as part of a complete MSDN
    package.
     
    DO NOT ACCEPT AN OFFER OF A KEY! The only people who can sell keys, AFAIK,
    are Microsoft (and their agents, Digital River). You can pretty much
    guarantee that a second key will give the same problems as the first after a
    time.
    Demand the refund that you are entitled to in law -(not necessarily from
    Amazon, but the actual vendor whoever it is - I suspect a MarketPlace
    vendor?)
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Friday, May 28, 2010 5:05 AM
    Moderator

All replies

  • "John H_" wrote in message news:e023f128-77a9-4b90-9485-3b90f2457c9f...
    > Hi,
    >
    > My father purchased Windows 7 Ultimate for from from Amazon.co.uk for my
    > birthday a little over 2 months ago. I had no problem initially
    > activating the software but it is now telling me that it's not genuine.
    > I've tried going to www.microsoft.com/genuine but after trying the
    > validation process it's telling me the key has been blocked! I tried
    > re-entering the key from within Control Panel, but no joy. Is there a way
    > to confirm why the key has been blocked?
    >
    > Also, if it turns out it isn't genuine, how the ____ could it happen
    > through a reputable seller like this? I know my father didn't use the
    > marketplace portion of Amazon so he got it directly from them. I'm
    > absolutely furious!
    >
    > Regards,
    >
    > John
    >
     
     
    A lot of stuff sold THROUGH Amazon is not sold BY Amazon, but by its
    MarketPlace vendors - a sort of fixed-price eBay. I suspect that this is the
    case here - Amazon specifically state in their T&C that the vendor and buyer
    have to resolve disputes between themselves, so you'll have to find out from
    your father the sales details before chasing the vendor.
     
    Having said that, we haven't yet established that this is the case - please
    download and run the MGADiag tool, then copy/paste the results into your
    response
    http://go.microsoft.com/fwlink/?linkid=52012
     
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Thursday, May 27, 2010 5:36 PM
    Moderator
  • Hi Noel,

    Thanks for the reply.  I've run the tool and the results are below.  As an aside, I've spoken to my father and he's already been in touch with Amazon about the sale.  Seems I'm not the only persn who's had problems with this and they've readily offered us a key, if this tool turns out to prove that the key is blocked for legitimate reasons.  Log as follows:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-B7BMX-D9VKT-Y7VWP
    Windows Product Key Hash: XgaXLX+x72NnMKVCncj5sfe2+SM=
    Windows Product ID: 00426-067-2234262-86452
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {EB9025A7-BA90-4E1A-9794-F1435C9D85C3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{EB9025A7-BA90-4E1A-9794-F1435C9D85C3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Y7VWP</PKey><PID>00426-067-2234262-86452</PID><PIDType>5</PIDType><SID>S-1-5-21-3208350-3206913157-3659519274</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5KC</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0701   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070703000000.000000+000</Date></BIOS><HWID>15BB3607018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-067-223426-00-2057-7600.0000-1472010
    Installation ID: 021720795334448466806423376804992205007616803191730780
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Y7VWP
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 27/05/2010 23:21:51

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:26:2010 19:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GG0e3BcdOY++oj9AqUo53zHZKxUOswx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      OSFR   A_M_I_  OEMOSFR


    Thanks again.

    Thursday, May 27, 2010 10:22 PM
  • Look at the post "Blocked keys" at the top of the index page. The ...-067-... part of your Product ID tells you've got a blocked key from a MSDN or TechNet subscription that isn't for resale, only for the subscriber's personal use.
    "I think there is a world market for maybe five computers.” (Thomas J. Watson, Sr.)
    Thursday, May 27, 2010 11:22 PM
  • "John H_" wrote in message news:0b495eed-ab43-4eb0-a441-9a5ffce42f30...
    > Hi Noel,
    >
    > Thanks for the reply. I've run the tool and the results are below. As an
    > aside, I've spoken to my father and he's already been in touch with Amazon
    > about the sale. Seems I'm not the only persn who's had problems with this
    > and they've readily offered us a key, if this tool turns out to prove that
    > the key is blocked for legitimate reasons. Log as follows:
    >
    > Diagnostic Report (1.9.0027.0):
    > -----------------------------------------
    > Windows Validation Data-->
    >
    > Validation Code: 50
    > Cached Online Validation Code: 0xc004c4a2
    > Windows Product Key: *****-*****-B7BMX-D9VKT-Y7VWP
    > Windows Product Key Hash: XgaXLX+x72NnMKVCncj5sfe2+SM=
    > Windows Product ID: 00426-067-2234262-86452
    > Windows Product ID Type: 5
    > Windows License Type: Retail
     
    Darin will confirm when he gets in - but that is definitely an MSDN key, and
    should never be offered for sale other than as part of a complete MSDN
    package.
     
    DO NOT ACCEPT AN OFFER OF A KEY! The only people who can sell keys, AFAIK,
    are Microsoft (and their agents, Digital River). You can pretty much
    guarantee that a second key will give the same problems as the first after a
    time.
    Demand the refund that you are entitled to in law -(not necessarily from
    Amazon, but the actual vendor whoever it is - I suspect a MarketPlace
    vendor?)
     
     
    --
    Noel Paton
    CrashFixPC
     
    Nil Carborundum Illegitemi
    www.crashfixpc.co.uk
     
     

    Noel Paton | CrashFixPC | Nil Carborundum Illegitemi | http://www.crashfixpc.co.uk
    Friday, May 28, 2010 5:05 AM
    Moderator
  • Darin will confirm when he gets in - but that is definitely an MSDN key, and
    should never be offered for sale other than as part of a complete MSDN
    package.
     


    Unfortunatly, I will not be able to check this key till Monday.  However, I am 99.9% sure it is a blocked MSDN Key.

     

    Thank you,


    Darin MS
    Saturday, May 29, 2010 8:00 PM
  • Confirmed.

      This is, in fact, a Blocked MSDN product key. Please follow the advice Noel has provided above.

     

    Thank you,


    Darin MS
    Wednesday, June 2, 2010 6:43 PM
  • "Darin Smith MS" wrote in message news:b447bb19-4d88-46c4-bc8b-0775245a593a...

    Thank you,


    Darin MS

    welcome back, part-timer! <vbeg>

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, June 2, 2010 6:59 PM
    Moderator