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windows validation problem... RRS feed

  • Question

  • hello, i have been using vista home premium for more then a year or so.. am having some problems with it when i tried to reinstall vista it asked me for the product key. i entered the product key which is written on the back side of the laptop. but it is not validating. the key on the back side of the laptop is not at all same to this Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q please help.. i bought it brand new.

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {1301E804-82DC-4AA8-B7DC-FC2E163FA787}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Plus 2007 - 103 Blocked VLK
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1301E804-82DC-4AA8-B7DC-FC2E163FA787}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-958054104-2672275121-1506332863</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RP296UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.14     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070109000000.000000+000</Date></BIOS><HWID>20313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>West Asia Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>C0A25836FDBE5AC</Val><Hash>FmDbcrRY1pTOcrz4ZUZRHhpUuc0=</Hash><Pid>89409-726-2958074-65851</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Sunday, June 8, 2008 7:59 PM

Answers

  • Hello CHaudhary231,

     

      First off, computers that are built by large manufactures, that come with Vista Pre-Installed, come with two (2) different  Product Keys:

     

    1) OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

    2) COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be manually activated, but you must Activate by Phone.

     

    (NOTE: The COA SLP key will Only work A) in the Vista software, that Originally came pre-installed on that computer or B) In the Vista software that is installed, using the Windows Restore software, that came with that computer. The COA SLP key will Not work in any other Vista software such as Vista retail install software or Windows Restore software from a different manufacturer)

     

      It appears that you are not using the Windows Restore software (that came with your computer) to re-install your Vista. I know this because the Windows Restore software does not ask for a product key. Ands since you are not using the Windows Restore software, that came with your computer, the COA SLP key will not work.

     

      If you do not have (or can not find) the Windows Restore software, please see the documentation that came with the computer or contact the computer's manufacturer for assistance in obtaining it.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     


     

     

      

     

    Tuesday, June 10, 2008 9:39 PM