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windows 7 build 7601 not genuine RRS feed

  • Question

  • Started up my laptop with Windows 7 Home and found the "Windows 7 Build 7601 Not Genuine" in the lower right-hand corner.  Laptop was purchased 2009 (?) from Best Buy with Windows 7 installed.  I have followed other instructions on this forum and here are the results:

    C:\windows\system32>sfc/scannow

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    Next, I went to the Services menu and checked "Software Protection Services." It was set to "Automatic (Delayed Start)".  No error messages reported.

    Finally, I downloaded the MGA Diagnostic Tool and ran that; below is the output given (under the Windows tab):

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-PWB9R-4K7W4-2BT4J
    Windows Product Key Hash: jlJIE69lzaXsu5B+X11cktZP6u8=
    Windows Product ID: 00359-OEM-8992687-00015
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {314513D0-97BF-4068-8E29-156489F59D99}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{314513D0-97BF-4068-8E29-156489F59D99}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2BT4J</PKey><PID>00359-OEM-8992687-00015</PID><PIDType>2</PIDType><SID>S-1-5-21-1025616775-32965946-2427245248</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>R580/R590                  </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>07JB.M032.20100317.hkk</Version><SMBIOSVersion major="2" minor="6"/><Date>20100317000000.000000+000</Date></BIOS><HWID>A88D3507018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>8EDB9639F8AE712</Val><Hash>t7asnzgmx7nGaakdf5FsMT2rlFQ=</Hash><Pid>81599-905-6243794-65966</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800015-02-1033-7600.0000-0342010
    Installation ID: 006951579781226822207921477796356246317705627270711703
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2BT4J
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/19/2014 7:20:43 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:26:2014 20:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GEmfIAXwEHUjewc/GhwO960aNCISlxd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      BOOT PTLTD $SBFTBL$
      MCFG INTEL CRESTLNE
      SLIC SECCSD LH43STAR
      SSDT PmRef CpuPm

    For what it's worth, now the Windows 7 Build 7601 message has disappeared from the desktop.

    Thanks for the assistance.

    Malinda Hicks

    Monday, May 19, 2014 12:36 PM

Answers

  • The race condition means that two programs are in conflict with one another and the timing is not the same each time the condition is checked.  i.e. sometimes when you boot up, the anti-virus program looks at your system before Windows can finalize the Genuine check and says "OMG a virus!" and prevents it from finishing.  Then, the Genuine check says "OMG non-Genuine!" and pops up the message.  Other times, because Mars occults the North Star...or some other equally odd reason, the Genuine check finishes first and everything is fine.  But it never hurts to do a full malware scan, so go ahead and schedule one to run overnight.

     

    As far as the "Please do not read this sentence...", that is just my oh-so-clever post signature.  Anything below the horizontal line on a post is not part of an answer and can be ignored.  :P


    Please do not read this sentence. Please ignore the previous sentence.

    • Marked as answer by MEHicks912 Monday, May 19, 2014 3:39 PM
    Monday, May 19, 2014 2:58 PM

All replies

  • Your report looks good, are you seeing the non-Genuine message all the time or just some of the time?  It may be a race condition with your anti-virus.

    Please do not read this sentence. Please ignore the previous sentence.

    • Marked as answer by MEHicks912 Monday, May 19, 2014 3:39 PM
    • Unmarked as answer by MEHicks912 Monday, May 19, 2014 3:40 PM
    Monday, May 19, 2014 2:15 PM
  • I'm not sure I understand the "Please do not read this sentence...".  And the statement "it may be a race condition with your anti-virus."  Sorry to be thick-headed.

    But if I'm following you, this is the first time I've seen this non-Genuine message, and it appears to have gone away, although I'm not sure why.

    I just wanted to make sure that this was a legitimate error message and not evidence of a virus or other malware.

    Thanks for your response!

    Monday, May 19, 2014 2:38 PM
  • The race condition means that two programs are in conflict with one another and the timing is not the same each time the condition is checked.  i.e. sometimes when you boot up, the anti-virus program looks at your system before Windows can finalize the Genuine check and says "OMG a virus!" and prevents it from finishing.  Then, the Genuine check says "OMG non-Genuine!" and pops up the message.  Other times, because Mars occults the North Star...or some other equally odd reason, the Genuine check finishes first and everything is fine.  But it never hurts to do a full malware scan, so go ahead and schedule one to run overnight.

     

    As far as the "Please do not read this sentence...", that is just my oh-so-clever post signature.  Anything below the horizontal line on a post is not part of an answer and can be ignored.  :P


    Please do not read this sentence. Please ignore the previous sentence.

    • Marked as answer by MEHicks912 Monday, May 19, 2014 3:39 PM
    Monday, May 19, 2014 2:58 PM
  • Excellent!  And thank you so much for the very clear explanation!  For those of us non-IT types, it really helps to have someone explain it with non-tech language like that!

    I will schedule a malware scan this evening to make sure there's no hanky-panky going on under the hood of my little Samsung.

    And again, thanks for your help!

    Monday, May 19, 2014 3:39 PM
  •  Other times, because Mars occults the North Star...or some other equally odd reason, the Genuine check finishes first and everything is fine.  But it never hurts to do a full malware scan, so go ahead and schedule one to run overnight.


    Please do not read this sentence. Please ignore the previous sentence.

    I like that - can I quote it?

     :)


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, May 19, 2014 8:37 PM
    Moderator
  • Anytime at all, feel free.  :D

    Please do not read this sentence. Please ignore the previous sentence.

    Monday, May 19, 2014 9:13 PM