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i think the guy who re-set up my computer after a crash installed suspect windows software. I reinstalled my original software provided by evesham yet I am still being told by microsoft that it not genuine? What do I do? Do I have to unistall the softwa RRS feed

  • Question

  • i think the guy who re-set up my computer after a crash installed suspect windows software. I reinstalled my original software (provided by evesham) yet I am still being told by microsoft that it not genuine?  What do I do?  Do I have to unistall the software that the guy installed and if so how do I do that?
    Tuesday, June 1, 2010 4:41 PM

Answers

  • Hello martagena,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, June 1, 2010 5:11 PM

All replies

  • Hello martagena,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, June 1, 2010 5:11 PM
  • No reply.

    Issue is assumed to be resolved.


    Darin MS
    Friday, June 4, 2010 7:22 PM