E-Mail Templates behaving unexpectedly in CRM 2011 Outlook client. RRS feed

  • Question

  • Hello Everyone,

    I'm using CRM online(On-Demand) with outlook configured to it. Recently, I created an Email template with images attached to it. I even hosted the images to public website so that it can be easily accessible.

    Now when I insert the Email template while configuring an e-mail through outlook then the images shrink to a very small size. I then send that mail as an HTML format,  but when email is received then instead of the image a image-link appears in the body part of mail and the images appears as an attachment. The mails are converted to plain text format !!!

    Does anyone know the reason behind such scenario, am i missing any settings in outlook for sending mails through Email Template ??

    Thanks, Ashwani

    Sunday, December 23, 2012 3:43 PM