Hi Stephen,
Welcome to post in Outlook forum. I can understand your frustration and really want to assist if I could. But sorry that here we mainly focus on general issues about Outlook desktop client and my knowledge about OCM is limited so I am afraid little we can
help here regarding your issue.
I did some research and found
this official page which mentions that "If you need support for Outlook Customer Manager, please contact your Office 365 administrator for technical support, or search for answers to common issues in
our community forums." So personally I'd like to suggest contacting your administrator or post a new thread to
the dedicated community for Outlook Customer Manager for better response. The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their
knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Yuki Sun
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