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Non-Genuine Windows XP RRS feed

  • Question

  • i just recently bought this computer second hand off a freind and i have a genuine sticker with all the product key codes etc but dont have the disk i have just recently received a notification from "ask for genuine microsoft software and its telling me my microsoft did not pass the authentic scan i dont know what to do about this or how to get rid of this irritating notification on my desktop including all the pop ups any help guys please!!

    jon
    • Split by Stephen Holm Tuesday, June 9, 2009 11:27 PM splitting post.....Stephen
    Tuesday, June 9, 2009 7:15 PM

Answers

  • Hello J Thompson

    Thank you for visiting us.  We understand the frustration you are currently experiencing. I am splitting your post. This will allow us to focus on your problem and help minimize with confusion with multiple posters within one thread.  Please run the MGA Diagnostic Tool and provide us with the results. The steps are below:  

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.     What edition/version of Windows XP is currently installed or is it another version of Windows?

    ·        Home

    ·        Media Center

    ·        Professional

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  Please provide the customer scenario you are experiencing.

    5.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

     

    Thank you,

     

    Stephen




    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, June 15, 2009 4:24 PM
    Tuesday, June 9, 2009 11:26 PM