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Can't activate Win XP Pro Genuine Adv... RRS feed

  • Question

  • Just installed Windows XPPro Genuine Adv Polish Direct CD & On-Line Product Key.
    When I tried to activate it failed.
    I selected the telephone option and was told the installation is "invalid" and was transfered to an operative
    who basically said the same thing and the only thing I can do is re-install. I don't really want to install again.
    I want to make activation OS.

    Change of identification of installation gives nothing too Sad

    KeyUpdateTool,exe:
    Key of product is with present key of product consistent. Try again. Sad


    Output from daignostic tool:


    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-4TQHW-WG7JQ-FR2BJ
    Windows Product Key Hash: wjSR6xO4WUg48MEgSAa6JqKtU7M=
    Windows Product ID: 76447-084-1697633-22798
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {74066160-E26A-4F49-873F-E94A77EF1585}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{74066160-E26A-4F49-873F-E94A77EF1585}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FR2BJ</PKey><PID>76447-084-1697633-22798</PID><PIDType>5</PIDType><SID>S-1-5-21-1844237615-1965331169-725345543</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20041122000000.000000+000</Date></BIOS><HWID>060D37D70184A05B</HWID><UserLCID>0415</UserLCID><SystemLCID>0415</SystemLCID><TimeZone>Środkowoeuropejski czas stand.(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Tuesday, December 25, 2007 11:45 PM

Answers

  • Good Afternoon Dan,

     

            Curious where did you purchase this Windows version which is currently installed on your machine? The diagnostic results indicate you have Windows XP Professional Retail version currently installed.  I would like to help you with this issue and I have a couple questions to ask. This will help point me in a direction which I may offer further assistance. 

     

    a.       Did you purchase the computer brand new, used, @ an auction, off the internet or how?

     

    b.       Is the computer a commercial built system or was the system custom built by a local shop? 

     

    c.        Do you have all the original software which was originally installed on the computer @ the time of purchase?

     

    d.      Last has the computer ever been turned in for repairs? 

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install Windows XP Professional is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).  Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Wednesday, December 26, 2007 8:42 PM

All replies

  • Good Afternoon Dan,

     

            Curious where did you purchase this Windows version which is currently installed on your machine? The diagnostic results indicate you have Windows XP Professional Retail version currently installed.  I would like to help you with this issue and I have a couple questions to ask. This will help point me in a direction which I may offer further assistance. 

     

    a.       Did you purchase the computer brand new, used, @ an auction, off the internet or how?

     

    b.       Is the computer a commercial built system or was the system custom built by a local shop? 

     

    c.        Do you have all the original software which was originally installed on the computer @ the time of purchase?

     

    d.      Last has the computer ever been turned in for repairs? 

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install Windows XP Professional is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

       If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).  Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

    Wednesday, December 26, 2007 8:42 PM
  • ok let's go.

     

    I purchased the system in the Internet on the web site: www.micorosoft.com
    I received:
    - Product Key received e-mail from: service (at) microsoft.com

    - original CD with hologram
    - box with Certificate of Authenticity (this: http://www.microsoft.com/resources/howtotell/static/images/features/coa_retail_10.jpg)
    - invoice from Microsoft Ireland Operations Ltd. with Product Key.


    I purchased the new computer in the local shop without Operating System. I changed in it only CD on DVD LG. Final I never activated this copy of the OS.


    So far this comp. used original Win98 and different Linux, it is my second computer, first it is a notebook with MS VIsta BE.

     

    Kind regards

    Dan

    Thursday, December 27, 2007 11:18 AM
  • Dan,

     

    Please use the information provided when you purchased the software/product key and explain exactly what happened. Unfortunatly I do not have any other guidance except what I provided you previously.  Take care

     

     

    stephen holm, ms

    Thursday, December 27, 2007 5:33 PM