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Validation reminder won't go away... MS website and WGA tool both say valid. RRS feed

  • Question

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    This afternoon I suddenly got a notice in my taskbar that said "unable to complete genuine Windows validation"... I ran the validation check on microsoft's site and it said my date/time was wrong... I checked and sure enough, for some unknown reason, my date was set to april 2039... I have NO idea why, since I didn't change it.  So, I changed it back to 2007 and re-ran the validation check.  This time it passed as valid... but after restarting, the reminder was still in my taskbar, so I downloaded and ran the WGA tool and it said windows was valid.

     

    The only thing I can guess is that it's some kind of virus, so I've run every virus/spyware program I can think of... nothing works.  I've also downloaded all updates from microsoft... what am I missing?

    Friday, April 18, 2008 4:25 AM

Answers

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    sonnenkind,

     

    We request all users initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.  Did you receive any error codes and/or statements whatsoever indicating a failed validation?  Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  Another site for helping customers identify genuine vs. non-genuine software is located here:  http://www.microsoft.com/resources/howtotell/

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

     

    Step 2 is telling us about the COA. Tell us:

    1. What edition of Windows XP is it for, Home, Pro, or Media Center?

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. DO NOT post the Product Key.

    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Please post the results of the Diagnostic noted above as soon as possible so we can find more information about the windows operating system on your machine.

     

    Lori MS

    Monday, April 28, 2008 6:39 PM