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After years of useage - my office is not Genuine? RRS feed

  • Question

  • I have exhausted hours on trying to get this resolved.  The NON Genuine message appeared today after I attempted (unsucessfully) to load in a Microsoft suggest update/conversion program so I could read a Word 2007 .docx file.  I could not read the file, it said it was a "pre-release" version.

    I have gone to the suggested Chat service - waste of time.  All they did was give me phone number.

    Call the phone number - waste of time. They sent me to a ga.microsoft.com page that would run.  Tried that 10 times.... They had no other options except to give them the CD key.  My issue is that the I have Word 2002 - Moved 3 times since then, do not know where it is at the moment.  AND, why should I be required to present that.  I simply want Microsoft to prove to me I don't have a Genuine item. They decided I didn't without providing a reason or even an effective method to resolve this issue.  Even in my Help/About MS it knows who I am and that it is registered. Now I am on a forum as a last resort - at least all I can think of for now. Because, I have nothing else to do but try to resolve Microsoft's problems for THEM. 

    Yes I am pissed off.  For the few "Pirates" catch, your accountant's tally up a lot of sales due to frustrated customers that just want this pain to be over.  If there were alternatives to MS, I would certainly give them a shot. Some day I want to Omimpotent.

    I ran your "tool".  I noticed a "114 Blocked VLK 2"  I bet that is your way out.  I bought this software at full retail and registered it with the product key.  You accepted it.  It is not my job to know if you have lost control of your software.  In fact, you should be forced to prove your "finding" or is this a "Buyer beware".   If you mean to say that I have a pirated software, then I ask you to prove it. 

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-9M76M-CTW6X-XWT8F
    Windows Product Key Hash: 1PKThNgEm0qJQEy4Mqu6nwJG2g4=
    Windows Product ID: 76488-020-8897377-22346
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {ED522C9C-D8D2-4A96-A86E-39C0CCAC3458}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{ED522C9C-D8D2-4A96-A86E-39C0CCAC3458}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XWT8F</PKey><PID>76488-020-8897377-22346</PID><PIDType>5</PIDType><SID>S-1-5-21-1390067357-1958367476-839522115</SID><SYSTEM><Manufacturer>Clevo Co.</Manufacturer><Model>M570U</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>NAPA0001.86C.00               </Version><SMBIOSVersion major="2" minor="4"/><Date>20060809000000.000000+000</Date></BIOS><HWID>2B873707018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17785</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: no
    Marker string from BIOS: N/A
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

     

     

    Tuesday, July 27, 2010 1:44 AM

Answers

  • From your MGA Report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Unfortunately, you have a Volume License copy of Microsoft Office XP Professional with FrontPage installed whose product key has been blocked by Microsoft because the original owner reported it lost or stolen or misused.  A Volume License is only legitimately  sold with a minimum purchase of five (5) licenses and not sold individually.

    Please review:  What is the genuine Office offer?


    Carey Frisch
    Tuesday, July 27, 2010 2:06 AM