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Sometimes update, then reboot says not valid! RRS feed

  • Question

  • This is a home computer and it's getting more and more annoying to install updates on my pc. Sometimes it will say I need to activate or validate install even though it's ALL LEGAL!  ARG!  I can either stop updating the PC or keep getting annoyed.   Here is my copy.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGGWC-X3CDM-TQM7G
    Windows Product Key Hash: MfGPbZrKoH/nM64rkkY9tM+q6Wk=
    Windows Product ID: 00359-OEM-8882207-47808
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {BBD9B943-4C8C-4D98-B703-9CBFC8810C6C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BBD9B943-4C8C-4D98-B703-9CBFC8810C6C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TQM7G</PKey><PID>00359-OEM-8882207-47808</PID><PIDType>3</PIDType><SID>S-1-5-21-3340030596-1366744990-958788611</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KQ489AA-ABA s3500f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.16</Version><SMBIOSVersion major="2" minor="4"/><Date>20080507000000.000000+000</Date></BIOS><HWID>8CB83507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B79B1F5B61A720</Val><Hash>ElRJ4FI/GSfqUS9Y0MZvvP5cjVA=</Hash><Pid>81602-912-6541633-68928</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-822-047808-02-1033-7600.0000-1202010
    Installation ID: 017713349535939233427920485661832024233106063541696002
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TQM7G
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/11/2010 10:19:18 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:11:2010 22:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEA6GFKIJyuaqgk1JIA8EWUtugNqXnuAMj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC


    Saturday, June 12, 2010 3:24 AM

Answers

  • "mmorgan24" wrote in message news:e0790bef-b6d3-43a5-89e2-374635c83eb7...

    This is a home computer and it's getting more and more annoying to install updates on my pc. Sometimes it will say I need to activate or validate install even though it's ALL LEGAL!  ARG!  I can either stop updating the PC or keep getting annoyed.   Here is my copy.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGGWC-X3CDM-TQM7G
    Windows Product Key Hash: MfGPbZrKoH/nM64rkkY9tM+q6Wk=
    Windows Product ID: 00359-OEM-8882207-47808
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    As far as I can tell, your system is fine - it just needs to be activated.
    The problem possibly arose because of a BIOS update, since the BIOS has lost its SLIC 2.1 tag, which WGA interpreted as meaning that it was in a new machine - or you simply forgot to activate it after upgrading from your previous OS .
    To re-activate your machine, you need to use Telephone activation 
    Click on the Start button
    In the Search box, type
     
    SLUI.EXE    4
     
    hit the Enter key
    You'll be presented with the Activation screen, just pick your country, and then dial the number.
    If it fails on the automatic system, repeat the call, and this time do not respond to the options request - you should be redirected to an operator who can deal with your problem.
     
    HTH
     
     

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 12, 2010 5:45 AM
    Moderator
  • I do not see any non-genuine issue in that Diagnostic Report.  If you are still seeing the Non-Genuine messaging, please go to http://microsoft.com/genuine and click the Validate Windows and then the Validate Office buttons.

    If either is found to be non-genuine, please tell us the exact message the website provided as well as re-run and re-post a new Diagnostic Report.

    Thank you,


    Darin MS
    Monday, June 14, 2010 5:35 PM

All replies

  • "mmorgan24" wrote in message news:e0790bef-b6d3-43a5-89e2-374635c83eb7...

    This is a home computer and it's getting more and more annoying to install updates on my pc. Sometimes it will say I need to activate or validate install even though it's ALL LEGAL!  ARG!  I can either stop updating the PC or keep getting annoyed.   Here is my copy.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGGWC-X3CDM-TQM7G
    Windows Product Key Hash: MfGPbZrKoH/nM64rkkY9tM+q6Wk=
    Windows Product ID: 00359-OEM-8882207-47808
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    As far as I can tell, your system is fine - it just needs to be activated.
    The problem possibly arose because of a BIOS update, since the BIOS has lost its SLIC 2.1 tag, which WGA interpreted as meaning that it was in a new machine - or you simply forgot to activate it after upgrading from your previous OS .
    To re-activate your machine, you need to use Telephone activation 
    Click on the Start button
    In the Search box, type
     
    SLUI.EXE    4
     
    hit the Enter key
    You'll be presented with the Activation screen, just pick your country, and then dial the number.
    If it fails on the automatic system, repeat the call, and this time do not respond to the options request - you should be redirected to an operator who can deal with your problem.
     
    HTH
     
     

    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 12, 2010 5:45 AM
    Moderator
  • I do not see any non-genuine issue in that Diagnostic Report.  If you are still seeing the Non-Genuine messaging, please go to http://microsoft.com/genuine and click the Validate Windows and then the Validate Office buttons.

    If either is found to be non-genuine, please tell us the exact message the website provided as well as re-run and re-post a new Diagnostic Report.

    Thank you,


    Darin MS
    Monday, June 14, 2010 5:35 PM
  • Windows update ran, I rebooted it, comes up and says your copy of windows is not genuine, activated it and all again online, rebooted and now it's fine. This is a load of ____!  I can't keep having this happen over and over thru no fault of my own.  My family uses this computer.  What is the deal with MS and this overly aggressive junk?  How do I permanently fix this?
    Saturday, June 26, 2010 4:59 PM
  • "mmorgan24" wrote in message news:ddf486fd-5b51-4187-9ef6-c6d6d117b466...
    Windows update ran, I rebooted it, comes up and says your copy of windows is not genuine, activated it and all again online, rebooted and now it's fine. This is a load of ____!  I can't keep having this happen over and over thru no fault of my own.  My family uses this computer.  What is the deal with MS and this overly aggressive junk?  How do I permanently fix this?

    As I said, the problem is not with Windows, but something that you installed on the PC - either hardware or software.
    BIOS updates can do this, or hardware changes, or significant driver updates (say to your chipset drivers, as well as another device driver), or changes to network cards, RAM, or the processor (among other things - there is a  weighting for which hardware device carry higher likelihood of creating such a message)  within a period of about 4 months.
    It's unusual for it to happen - but not very unusual in the first few months of a PC's life, as the update system picks up the new drivers made available by manufacturers and MS. As a PC and operating system matures, the updates should decrease in frequency unless new hardware is installed, or new programs. Windows  will do most of the updates in the background, if the machine is left running overnight, or if the Update time is changed to accommodate update installation at a more convenient time for the users of the PC. The default installation time is usually around 3:00 a.m. every morning- it's easy enough to change it to a time that suits you, if you don't want to be greeted in the morning by the 'Updates Ready' message. For further details, please ask in the Windows Updates forum.
     
    I hope that explains thing a little? It's unlikely to occur again if you don't change the installation much from now on.
    --
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, June 26, 2010 7:41 PM
    Moderator
  • Again same problem!  This is ____ me off.  I haven't changed a thing, just the power went off when I was at work and then my wife calls me about this problem.  WTF?  What do I have to do to fix this ____?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGGWC-X3CDM-TQM7G
    Windows Product Key Hash: MfGPbZrKoH/nM64rkkY9tM+q6Wk=
    Windows Product ID: 00359-OEM-8882207-47808
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {BBD9B943-4C8C-4D98-B703-9CBFC8810C6C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BBD9B943-4C8C-4D98-B703-9CBFC8810C6C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TQM7G</PKey><PID>00359-OEM-8882207-47808</PID><PIDType>3</PIDType><SID>S-1-5-21-3340030596-1366744990-958788611</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KQ489AA-ABA s3500f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.16</Version><SMBIOSVersion major="2" minor="4"/><Date>20080507000000.000000+000</Date></BIOS><HWID>8CB83507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B79B1F5B61A720</Val><Hash>ElRJ4FI/GSfqUS9Y0MZvvP5cjVA=</Hash><Pid>81602-912-6541633-68928</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-822-047808-02-1033-7600.0000-1202010
    Installation ID: 017713349535939233427920485661832024233106063541696002
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: TQM7G
    License Status: Notification
    Notification Reason: 0x80049E33.
    Remaining Windows rearm count: 4
    Trusted time: 8/4/2010 8:03:32 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004F015
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:4:2010 19:57
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEA6GFKIJyuaqgk1JIA8EWUtugNqXnuAMj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC


    Thursday, August 5, 2010 1:07 AM
  • "mmorgan24" wrote in message news:830ca709-1715-40c2-84ec-91a60a30de24...

    Again same problem!  This is ____ me off.  I haven't changed a thing, just the power went off when I was at work and then my wife calls me about this problem.  WTF?  What do I have to do to fix this ____?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGGWC-X3CDM-TQM7G
    Windows Product Key Hash: MfGPbZrKoH/nM64rkkY9tM+q6Wk=
    Windows Product ID: 00359-OEM-8882207-47808
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Partial Product Key: TQM7G
    License Status: Notification
    Notification Reason: 0x80049E33.
    Remaining Windows rearm count: 4
    Trusted time: 8/4/2010 8:03:32 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004F015


    Two rare error messages in one post! - one I can't even find on Bing or Google, and the other one, this is only the second time in three months it's appeared here :)
     
    HrOnline: 0xC004F015
    This would appear to indicate that windows failed validation for some reason last time - so try to validate it again...
    If it fails, you should be offered the Diagnostics  button - use it, and see what the report says
     
    WTH 'Notification Reason: 0x80049E33' is caused by is anyone's guess unless Darin has some idea, or can beat the Dev's around the head to get it out of them:)
     
    Post back with a new MGADiag report after the validation stuff, and we'll work from there (late tomorrow - it's 3a.m. here, I just realised<g>)
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 5, 2010 2:09 AM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGGWC-X3CDM-TQM7G
    Windows Product Key Hash: MfGPbZrKoH/nM64rkkY9tM+q6Wk=
    Windows Product ID: 00359-OEM-8882207-47808
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {BBD9B943-4C8C-4D98-B703-9CBFC8810C6C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BBD9B943-4C8C-4D98-B703-9CBFC8810C6C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TQM7G</PKey><PID>00359-OEM-8882207-47808</PID><PIDType>3</PIDType><SID>S-1-5-21-3340030596-1366744990-958788611</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>KQ489AA-ABA s3500f</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 5.16</Version><SMBIOSVersion major="2" minor="4"/><Date>20080507000000.000000+000</Date></BIOS><HWID>8CB83507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B79B1F5B61A720</Val><Hash>ElRJ4FI/GSfqUS9Y0MZvvP5cjVA=</Hash><Pid>81602-912-6541633-68928</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): ClassFactory cannot supply requested class

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:5:2010 08:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAwABAAEAAAACAAAAAQABAAEA6GFKIJyuaqgk1JIA8EWUtugNqXnuAMj0

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-CPC
      FACP            HPQOEM        SLIC-CPC
      HPET            HPQOEM        SLIC-CPC
      MCFG            HPQOEM        SLIC-CPC
      SLIC            HPQOEM        SLIC-CPC
      SSDT            HPQOEM        SLIC-CPC


    Saturday, August 7, 2010 1:52 AM
  • "mmorgan24" wrote in message news:31254e2e-813b-4ea4-befd-fd69e57bd512...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CGGWC-X3CDM-TQM7G
    Windows Product Key Hash: MfGPbZrKoH/nM64rkkY9tM+q6Wk=
    Windows Product ID: 00359-OEM-8882207-47808
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): ClassFactory cannot supply requested class

     

    Not the same cause, at least!
     
    This is one that I haven't seen before - but I suspect that it's a variation on the theme of a slightly scrambled Licensing Store.
     
    I suggest that you first try rebuilding the Licensing store....
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on the found CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Reboot, then visit the Validation site again, and try to Validate Windows again. (what error messages do you get, if any?)
     
    Once complete, please run MGADiag again, and post the report back here.
    HTH

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, August 7, 2010 6:18 AM
    Moderator