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CRM 2013: Social Pane Shows Activities from other Accounts RRS feed

  • Question

  • Hi,

    We are currently using CRM Dynamics 2013 and at times the Social Pane shows activities from other accounts, and when the user refreshes the account page the page looks normal again, where only activities pertaining to the current selected account appear in the social pane.

    Is this a bug or is there anyway that I could fix this?

    Thank you for your help.

    Wednesday, July 16, 2014 1:41 PM

All replies

  • Hey,

    The social pane permits to see only the regarding activities of an account. Have you got a picture ?

    Regards,

    Ju_li3n


    Blog: crmandme.blogspot.com Twitter: https://twitter.com/Ju_li3n "Working hard for something we don't care is called STRESS. Working hard for something we love is called PASSION"

    Wednesday, July 16, 2014 2:35 PM
  • Hi,

    Thanks for your reply.

    I don't have a screenshot of when this occurs unfortunately, as it happens rarely and at random times, but the Account page appears normal, it's just the Social pane contains Activities related to a different Account in addition to the activities of the Account currently loaded.  It's as if the activities for both accounts overlap for some reason, until I refresh the page, and then the page goes back to normal.

    Wednesday, July 16, 2014 3:34 PM
  • Hey,

    You use the out of the box Social pane on the standard form (Information) ?


    Blog: crmandme.blogspot.com Twitter: https://twitter.com/Ju_li3n "Working hard for something we don't care is called STRESS. Working hard for something we love is called PASSION"

    Wednesday, July 16, 2014 3:37 PM
  • Hi,

    I'm using the Updated Default Form as the default page for Accounts and Contacts.

    Wednesday, July 16, 2014 7:04 PM
  • Hi,

    I think you should create a ticket on connect.microsoft.com, describe your problem and maybe a microsoft technician will have the solution.

    Regards,

    Ju_li3n


    Blog: crmandme.blogspot.com Twitter: https://twitter.com/Ju_li3n "Working hard for something we don't care is called STRESS. Working hard for something we love is called PASSION"

    Thursday, July 17, 2014 7:22 AM