Subscribing after trial period expires RRS feed

  • Question


    I am trying to subscribe to one care after my trial period has ended. I input all payment info & it says my account is active & enabled but still can not get the green live one care sysmbol or update it.
    Saturday, March 1, 2008 3:00 PM


All replies

  • First, note that it takes 24 hours for OneCare to update its status after purchasing or renewing a subscription.


    Also, check that your system date and time are correct.

    Saturday, March 1, 2008 8:04 PM
  • If you subscription status has still not updated after purchasing, please contact support for assistance as something is blocking the receipt of the updated subscription status to your local installation.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Friday, March 7, 2008 6:09 PM