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Validation Problems RRS feed

  • Question

  • I'm working on my sister-in-law's computer which is an HP Pavilion.  Her OS was pretty corrupted from multiple viruses and I was unable to successfully clean the software, so I tried a reinstall from the recovery partition of the hard drive.  Unfortunately that was also somehow corrupted to I deleted the partitions and reformatted the drive.  My sister-in-law could not find her restore disk (I'm not sure if she had one anyway because of the restore partition) so I used my own restore DVD figuring I could use her product key at validation (she has a COA sticker on the tower).  Unfortunately I was unable to successfully validate and after doing some research I think I may have discovered the problem.  Belatedly, I realized the original copy installed on her computer was Windows XP Media Center Edition 2005 and my copy on the restore disk is Windows XP Home Edition.  I'm not sure if this is actually causing the problem or not so I ran the diagnostic as suggested:
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QMP9M-FBPFY-DJ9XB
    Windows Product Key Hash: 0t34R9QqTLKPwsLt2eOVfNWcKTM=
    Windows Product ID: 76477-OEM-2111907-00212
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {5C619591-72C8-4457-B529-69A251570A07}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: Not Activated

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5C619591-72C8-4457-B529-69A251570A07}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DJ9XB</PKey><PID>76477-OEM-2111907-00212</PID><PIDType>2</PIDType><SID>S-1-5-21-1801674531-2146950713-725345543</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>EX259AA-ABA s7520n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20060314000000.000000+000</Date><SLPBIOS>Magnell</SLPBIOS></BIOS><HWID>673738070184C06A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E0D3:Compaq Computer Corporation|1E0D3:Compaq Computer Corporation|1E0D3:Hewlett-Packard Company|1005F:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Magnell

    OEM Activation 2.0 Data-->
    N/A

    Please help with how I proceed from here to properly validate.

    -Seth
    Monday, November 30, 2009 3:52 PM

Answers

  • Hello Kerath2,

    You need the specific HP recovery disc(s) for her computer.

    Go here http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=3199127 , scroll down a little and click on the link "XP MCE SP2 63NAemMPA1 + Supp 2 Recovery Kit".
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, December 9, 2009 10:10 PM
    Monday, November 30, 2009 4:36 PM
  • Hello Kerath2,

    Big manufacturers like HP preprogram their recovery discs to use standard deployment product keys.  The SLP system looks for special data on the motherboard to self-activate, rather than sending a product key to Microsoft to activate.

    Your HP XP Home recovery disc does not have the right data to mesh with the data on S-I-L's computer motherboard, which is data for a Media Center recovery disc.  If you use the righ recovery disc, the disc data and the motherboard data mesh and the installation self-activates.

    So to answer your question, the keys not matching is expected under the circumstances and is not a problem.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, December 9, 2009 10:10 PM
    Monday, November 30, 2009 6:44 PM

All replies

  • Hello Kerath2,

    You need the specific HP recovery disc(s) for her computer.

    Go here http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=3199127 , scroll down a little and click on the link "XP MCE SP2 63NAemMPA1 + Supp 2 Recovery Kit".
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, December 9, 2009 10:10 PM
    Monday, November 30, 2009 4:36 PM
  • Dan,

    Thanks for the advice.  I was hoping to avoid that option, but if that's the only way so be it.

    Also, I took notice that the product key that was listed by the diagnostic tool does not match the letters that are on the COA sticker.  Is this going to be problem?

    Thanks again.
    Monday, November 30, 2009 6:29 PM
  • Hello Kerath2,

    Big manufacturers like HP preprogram their recovery discs to use standard deployment product keys.  The SLP system looks for special data on the motherboard to self-activate, rather than sending a product key to Microsoft to activate.

    Your HP XP Home recovery disc does not have the right data to mesh with the data on S-I-L's computer motherboard, which is data for a Media Center recovery disc.  If you use the righ recovery disc, the disc data and the motherboard data mesh and the installation self-activates.

    So to answer your question, the keys not matching is expected under the circumstances and is not a problem.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, December 9, 2009 10:10 PM
    Monday, November 30, 2009 6:44 PM
  • OK.

    Thanks, again for all your help, I really appreciate it.

    Tuesday, December 1, 2009 12:39 AM
  • Hello Kerath2,

    You're welcome :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, December 1, 2009 2:49 PM