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Windows 7 Build 7601 not genuine RRS feed

  • Question

  • I'm having the same problem as everybody else. My issue is a little different, however: I didn't get this computer from some fly-by-night computer maker. I bought it on October 22, 2009, at 10 a.m.--the moment Windows 7 became available--and it came pre-installed on the Toshiba Satellite I got from Best Buy. I've been running this for a year and a half, in other words. How could it not be genuine? No one had even opened the box before I did. This wasn't re-installed, the machine hasn't been serviced.

    It does seem to function okay and I have been getting normal Windows updates from Microsoft. But it concerns me because this machine is my livelihood. I'm afraid to do any of the usual backups of my work now.

    Tuesday, April 19, 2011 5:25 PM

Answers

  • "Laurel Markham" wrote in message news:adde13a0-6354-4fc4-abf9-5b891d81bd2e...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012




    OK, did as you said. Now what? I don't know what most of this means...

    Great - we seem to have fixed the problem with the mismatched file, at least.
     
    The next thing is to  try and sort out the problem with the above error message.
     
    This is probably due to minor corruption in the Licensing store....
     
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Reboot, then run MGADiag again, and post the report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, April 20, 2011 7:03 PM
    Tuesday, April 19, 2011 7:20 PM
    Moderator
  • "Laurel Markham" wrote in message news:cfb87699-15fb-48f8-9c17-192464b3f514...

    Where would I find a COA Sticker? also where is the "system properties page"? What is the phone number I would have to call, and are they open at this time of night?

     

    On Toshiba laptops the COA sticker is usually on the bottom of the case - labeled with the version and edition for Windows, and giving the 25-character code for the Product Key.
    The System Properties page can be got to by
    Click on the Start Button
    right-click on Computer
    select  Properties
    (scroll down to the bottom for the link you need)
     
    If Internet Activation doesn't work,
    Click on the Start button
    in the Search box, type
     
    SLUI  4
     
    and hit the Enter key
    accept the UAC prompt if you get one
    follow the instructions.
     
    If phone activation fails using the automated system, phone back - but this time do NOT respond when the ansafone asks which service you require. This should force a live operator to respond.
    Most Activation phone lines are 24/7
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, April 20, 2011 7:01 PM
    Wednesday, April 20, 2011 12:41 AM
    Moderator

All replies

  • "Laurel Markham" wrote in message news:e09b5ba8-fcf1-46b0-be33-ef3b8e16b837...

    I'm having the same problem as everybody else. My issue is a little different, however: I didn't get this computer from some fly-by-night computer maker. I bought it on October 22, 2009, at 10 a.m.--the moment Windows 7 became available--and it came pre-installed on the Toshiba Satellite I got from Best Buy. I've been running this for a year and a half, in other words. How could it not be genuine? No one had even opened the box before I did. This wasn't re-installed, the machine hasn't been serviced.

    It does seem to function okay and I have been getting normal Windows updates from Microsoft. But it concerns me because this machine is my livelihood. I'm afraid to do any of the usual backups of my work now.


    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     
    ....and you haven't told us yet exactly what your issue is :)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 19, 2011 6:01 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3524078770-1208409069-3060960130</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20090805000000.000000+000</Date></BIOS><HWID>469F3807018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>39551EF1529F38</Val><Hash>GKTZA99A34BFSDkOwqn8kKprYLQ=</Hash><Pid>81602-924-4479146-68740</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000010
    Event Time Stamp: 2:26:2011 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqgOzvoyMAa03aT62iR8itzhtK5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm


    Done. I appreciate the directions.

    So far I'm not having any real problems, except that error messages pop up every few minutes warning me that I'm running counterfeit software. Which, as I saw, I'm not, unless Toshiba is bootlegging MS software. I'm just doing some pre-emptive investigation because, as I mentioned, my ability to support my son is dependent on this laptop and I don't want to get in serious trouble with it. I'm also afraid to back anything up on my external hard drive if it's defective. Thank you for all your help and patience.

    Tuesday, April 19, 2011 6:24 PM
  • "Laurel Markham" wrote in message news:41f4dbc4-9030-445f-bdb9-538eab36ae83...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[Hr = 0x80070002]



    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    So far I'm not having any real problems, except that error messages pop up every few minutes warning me that I'm running counterfeit software. Which, as I saw, I'm not, unless Toshiba is bootlegging MS software. I'm just doing some pre-emptive investigation because, as I mentioned, my ability to support my son is dependent on this laptop and I don't want to get in serious trouble with it. I'm also afraid to back anything up on my external hard drive if it's defective. Thank you for all your help and patience.

    Your problem is caused by the File Mismatch noted above.
     
    There are three ways to try and fix it - we'll start with the easiest, and work up :)
    (I just noticed that your problem seems to have existed since the middle of February - System Restore can be risky at such long removes, so feel free to skip the first fix if you want.)
     
    1)Try a System Restore back to about the 23rd Feb  if you can - reboot again when complete, and see if the notification goes away. Run MGADiag and have a look to see if the mismatch has gone..
     
     
    If that doesn't work, or fails to fix the problem - or you don't want to use it, try a System File Checker - it will attempt to replace the broken file and any others it finds.
    2) System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     
    We'll get to the other option(s) when we see the results so far :)

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 19, 2011 6:34 PM
    Moderator
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3524078770-1208409069-3060960130</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20090805000000.000000+000</Date></BIOS><HWID>469F3807018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>39551EF1529F38</Val><Hash>GKTZA99A34BFSDkOwqn8kKprYLQ=</Hash><Pid>81602-924-4479146-68740</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:26:2011 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqgOzvoyMAa03aT62iR8itzhtK5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm


    OK, did as you said. Now what? I don't know what most of this means...
    Tuesday, April 19, 2011 7:03 PM
  • "Laurel Markham" wrote in message news:adde13a0-6354-4fc4-abf9-5b891d81bd2e...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012




    OK, did as you said. Now what? I don't know what most of this means...

    Great - we seem to have fixed the problem with the mismatched file, at least.
     
    The next thing is to  try and sort out the problem with the above error message.
     
    This is probably due to minor corruption in the Licensing store....
     
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Reboot, then run MGADiag again, and post the report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, April 20, 2011 7:03 PM
    Tuesday, April 19, 2011 7:20 PM
    Moderator
  • OK, will do. It was a real wrestling match getting this thing to shut down after our last go-round--I had to go into task manager and individually close every single bleeding window. Incalcitrant machinery.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3524078770-1208409069-3060960130</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20090805000000.000000+000</Date></BIOS><HWID>469F3807018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>39551EF1529F38</Val><Hash>GKTZA99A34BFSDkOwqn8kKprYLQ=</Hash><Pid>81602-924-4479146-68740</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:26:2011 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqgOzvoyMAa03aT62iR8itzhtK5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm


    There was also an error message that popped up saying, "Failed to create output files hr= 0x80070005. Please contact support." Which is you. ;-)

     

    Tuesday, April 19, 2011 7:39 PM
  • "Laurel Markham" wrote in message news:663ceb54-8a15-49b6-a800-c763c81ffded...

    OK, will do. It was a real wrestling match getting this thing to shut down after our last go-round--I had to go into task manager and individually close every single bleeding window. Incalcitrant machinery.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Licensing Data-->
    C:\windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012

    There was also an error message that popped up saying, "Failed to create output files hr= 0x80070005. Please contact support." Which is you. ;-)

     


    Don't worry about the error message for the present :)
     
    We don't seem to have repaired the Licensing store properly yet - so best thing is to try again.
    You'll have to use a slightly different command in line 6 this time - or you'll get an error message
    use this one instead...
    6) Type: rename tokens.dat tokens.bar2
    (this prevents attempting to create a second file with the same name as the one created last time)
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 19, 2011 8:25 PM
    Moderator
  • Did as you said and got this message: "The Windows Product Key you posted is invalid for activation"

    Then there were offers for me to buy a new Windows (no thanks, I'm broke), or enter a different product key, or go nag Toshiba.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3524078770-1208409069-3060960130</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20090805000000.000000+000</Date></BIOS><HWID>469F3807018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>39551EF1529F38</Val><Hash>GKTZA99A34BFSDkOwqn8kKprYLQ=</Hash><Pid>81602-924-4479146-68740</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\windows\system32\slmgr.vbs(1131, 5) (null): 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:26:2011 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqgOzvoyMAa03aT62iR8itzhtK5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm



    Tuesday, April 19, 2011 10:01 PM
  • Hi Laurel Markham,

    Would you post a new Diagnostic Report so we can see what (if anything) has changed.

     

    Thank you,


    Darin MS
    Tuesday, April 19, 2011 10:36 PM
  • Rebooted and performed a new diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3524078770-1208409069-3060960130</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20090805000000.000000+000</Date></BIOS><HWID>469F3807018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>39551EF1529F38</Val><Hash>GKTZA99A34BFSDkOwqn8kKprYLQ=</Hash><Pid>81602-924-4479146-68740</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-1092011
    Installation ID: 013560452921753010619773425834255922504291714925546866
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Initial grace period
    Time remaining: 43020 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 4/19/2011 6:43:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:26:2011 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqgOzvoyMAa03aT62iR8itzhtK5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm


    Tuesday, April 19, 2011 10:43 PM
  • "Laurel Markham" wrote in message news:c825c4cc-5994-422c-a954-2ffb75a94bae...

    Did as you said and got this message: "The Windows Product Key you posted is invalid for activation"

    Then there were offers for me to buy a new Windows (no thanks, I'm broke), or enter a different product key, or go nag Toshiba.

    Please post a new MGADiag report - this is strange!

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 19, 2011 10:45 PM
    Moderator
  • Just posted a new report, Noel; see above.

     

    Tuesday, April 19, 2011 10:50 PM
  • "Laurel Markham" wrote in message news:78e313d4-fe42-47be-a080-77716ddbd9fc...

    Rebooted and performed a new diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: W8DQG
    License Status: Initial grace period
    Time remaining: 43020 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 4/19/2011 6:43:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:26:2011 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqgOzvoyMAa03aT62iR8itzhtK5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001



     

    That seems to have cleared the error messages - and created a new problem.
     
    Please attempt manual Validation - go to www.microsoft.com/genuine/validate and see whether the machine validates properly - if it doesn't, you should be informed as to why, and offered the Diagnostics. Take them, and follow the suggestions  - once you get all green lights, try validation again.
     
    run MGADiag, and post the new report.
     
    Make a note of ALL error messages along the way, and post with the report.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, April 19, 2011 10:53 PM
    Moderator
  • Guys, that manual validation software has been running for fifteen minutes now, surely that can't be right? Nothing is happening, just a green circle going around and around. It said not to navigate away, but after 15 minutes I figured I'd better check with you.
    Tuesday, April 19, 2011 11:08 PM
  • Guys, there are no suggestions, no diagnostics offered, no green lights or any kind of lights, nothing is happening.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3524078770-1208409069-3060960130</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20090805000000.000000+000</Date></BIOS><HWID>469F3807018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>39551EF1529F38</Val><Hash>GKTZA99A34BFSDkOwqn8kKprYLQ=</Hash><Pid>81602-924-4479146-68740</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-1092011
    Installation ID: 013560452921753010619773425834255922504291714925546866
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Initial grace period
    Time remaining: 42960 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 4/19/2011 7:52:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:19:2011 19:50
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqgOzvoyMAa03aT62iR8itzhtK5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm


    Tuesday, April 19, 2011 11:53 PM
  • "Laurel Markham" wrote in message news:00176327-9969-45f4-bcda-9e26fba96dc0...

    Guys, there are no suggestions, no diagnostics offered, no green lights or any kind of lights, nothing is happening.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003




    The only problem you now have that I can see is that the OEM_SLP Key is still present, and not the COA_SLP Key - and for whatever reason, the OEM_SLP Key no longer self-activates.
    Please check the Key on your COA Sticker, and then attempt to change the Key to that one, using the Change Product Key link at the bottom of the System Properties page.
    Once the Key is input and accepted, you may well have to activate by phone.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 20, 2011 12:07 AM
    Moderator
  • Where would I find a COA Sticker? also where is the "system properties page"? What is the phone number I would have to call, and are they open at this time of night?

     

    Wednesday, April 20, 2011 12:11 AM
  • "Laurel Markham" wrote in message news:cfb87699-15fb-48f8-9c17-192464b3f514...

    Where would I find a COA Sticker? also where is the "system properties page"? What is the phone number I would have to call, and are they open at this time of night?

     

    On Toshiba laptops the COA sticker is usually on the bottom of the case - labeled with the version and edition for Windows, and giving the 25-character code for the Product Key.
    The System Properties page can be got to by
    Click on the Start Button
    right-click on Computer
    select  Properties
    (scroll down to the bottom for the link you need)
     
    If Internet Activation doesn't work,
    Click on the Start button
    in the Search box, type
     
    SLUI  4
     
    and hit the Enter key
    accept the UAC prompt if you get one
    follow the instructions.
     
    If phone activation fails using the automated system, phone back - but this time do NOT respond when the ansafone asks which service you require. This should force a live operator to respond.
    Most Activation phone lines are 24/7
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, April 20, 2011 7:01 PM
    Wednesday, April 20, 2011 12:41 AM
    Moderator
  • I found the product key on the bottom of the laptop case and entered it on the system properties section where I was supposed to. It said, Windows is activated. So that's a step in the right direction, yes? I rebooted and then ran the diagnostic program again and this is what came up. Tell me if we're good now?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CJD6P-P738F-H8JQ7
    Windows Product Key Hash: J1DGrHhusZ6qEta8z/0RN7aIKvk=
    Windows Product ID: 00359-OEM-9800846-58919
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BF410593-8AA1-4C8A-9EDF-C5C3D89EB2BF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H8JQ7</PKey><PID>00359-OEM-9800846-58919</PID><PIDType>8</PIDType><SID>S-1-5-21-3524078770-1208409069-3060960130</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="4"/><Date>20090805000000.000000+000</Date></BIOS><HWID>469F3807018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>39551EF1529F38</Val><Hash>GKTZA99A34BFSDkOwqn8kKprYLQ=</Hash><Pid>81602-924-4479146-68740</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-008-458919-02-1033-7601.0000-1092011
    Installation ID: 006390253782822215635244812272950064834876880612418135
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: H8JQ7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 4/19/2011 8:52:06 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:19:2011 20:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqgOzvoyMAa03aT62iR8itzhtK5Gyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            PmRef        CpuPm



    Wednesday, April 20, 2011 12:55 AM
  • "Laurel Markham" wrote in message news:4bdd1c59-5b4a-4fc0-86e5-56f5d7ffc72d...

    I found the product key on the bottom of the laptop case and entered it on the system properties section where I was supposed to. It said, Windows is activated. So that's a step in the right direction, yes? I rebooted and then ran the diagnostic program again and this is what came up. Tell me if we're good now?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-CJD6P-P738F-H8JQ7
    Windows Product Key Hash: J1DGrHhusZ6qEta8z/0RN7aIKvk=
    Windows Product ID: 00359-OEM-9800846-58919
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003


    Yay! Bingo!
    Doncha love it when a plan comes together?
    It all looks OK to me, now.
    Well done, and good luck!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 20, 2011 1:03 AM
    Moderator
  • Thank you guys SO much. You're wonderful, and your enormous patience and expertise are very deeply appreciated. Have a good night and a good shift.

     

    ~Best,

    Laurel

    Wednesday, April 20, 2011 1:14 AM
  • "Laurel Markham" wrote in message news:79108e50-5b52-4b7c-9cb8-e3cb79dee43d...

    Thank you guys SO much. You're wonderful, and your enormous patience and expertise are very deeply appreciated. Have a good night and a good shift.

     

    ~Best,

    Laurel


    Shift?
    Darin's the only one who's paid to read these groups as a rule - idiots like me are just users like you, only we've learned (usually the hard way) a little about how to fix things when they go wrong, and like helping others.
    I sat down at the PC roughly 19 hours ago  and haven't moved except for comfort-breaks and feeding necessities since :)
     
    ...'Time for bed!', said Zebedee

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, April 20, 2011 1:28 AM
    Moderator