DVD and CDR Not working after install RRS feed

  • Question

  • Hello

     After installing the Beta of fix it centre and running the cd/dvd troubleshooter....my dvd rw and cdrw have both been disabled. I now cant use either of these devices and am a bit scewed...any ideas? PC


    Monday, April 19, 2010 7:48 PM

All replies

  • Hello

     After installing the Beta of fix it centre and running the cd/dvd troubleshooter....my dvd rw and cdrw have both been disabled. I now cant use either of these devices and am a bit screwed...any ideas? PC


    Hello again

    I have since done a bit of digging about...and my problems start with the following scenario.

    I installed the MS fix it centre and ran the cd/dvd troubleshooter...this reported that some of my drivers were corrupted/missing and proceeded to try to fix this.During this update the program uninstalled my dvd rw and cd rw and then tried to load the correct files.

    This is when the problems started.First I noticed that the dvd and cd's icons had disappeared from "My Computer" and that the dvd and cd entry had yellow triangles in Device Manager.Also neither optical drive responded to any disc being inserted.

    So basically I've run this beta and it has diasabled both of my optical drives.I checked to see where I could update the drivers myself and found out that they are standard windows drivers which now appear to be absent on my system.

    Any advice I have read on the forums etc suggest that these drivers should be installed when I reboot.I have tried this many times with no success.....every time windows starts it tries to install my dvd/cd as new hardware but tells me the following error 39....[  Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    You need to restart your computer before the changes you made to this device will take affect.The driver is not intended for this platform ]

    Needless to say this is all a bit frustrating...I have tried system restore with no success and I am facing the prospect of a fresh reinstall of windows to hopefully reset this problem.How can a supposed automated troubleshooter make such a mess of my system?

    My system previous to this was rock solid and working well and I have already wasted too much time on this already ! Can anyone help ?  ......ta in advance  PC


    Windows XP home SP3

    NEC dvdrw ND 2500A

    Sony cdrw CRX 230E

    • Edited by Peter cole Tuesday, April 20, 2010 10:22 AM extra info
    Tuesday, April 20, 2010 9:47 AM
  • Peter, one question and one suggestion


    1. Why did you run the CD/DVD Fix It in the first place, was there some problem you were looking to solve?  (If I missed it above just point it out to me)


    1. While not ideal the best bet for you to get your drives back would be to System Restore to a point prior to installing the Fix It Center


    Tuesday, April 20, 2010 6:57 PM
  • Hello Peter,

    I am sorry to hear about the problem you encountered. There is a workaround that may solve the problem in your case. If you decide to give it a try, please follow the below steps:

    1. Launch the Registry Editor by hitting the Start-R key, typing regedit.exe, and then hitting Enter.

    2. On the left pane of the Registry Editor window, browse to the "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}" registry key.

    3. Make sure the key is the highlighted node in the tree on the left pane. Export the node by either right clicking on the node and selecting Export, or selecting the "Export..." option from the File menu. Choose a location and file name to save the contents of the node and hit the Save button.

    4. Open the saved file (with the .rgs extension) with Notepad. Copy and paste all the lines in the file containing the words "UpperFilters" or "LowerFilters" to this thread. Keep this file around in case you want to revert the changes we are about to make.

    5. From the right pane of the Registry Editor window, delete the registry values named "UpperFilters" and "LowerFilters".

    6. Close the Registry Editor window.

    7. Restart the computer.

    8. Re-install any CD/DVD burning software on the computer.



    Daniel Chow

    Sr. Software Development Engineer

    Product Quality & Online

    Microsoft Corporation


    This email is provided "AS IS" with no warranties, and confers no rights.

    Thursday, April 29, 2010 9:39 AM