Recently my company updated to CRM 2015.
We are using mail merge feature.
After we updated to CRM 2015, this feature doesn't work in Word 2013.
It works when we open .doc for mail merge from Outlook, but when we download .doc file from CRM web app (on-premise) it doesn't work.
Word document doesn't show CRM_MailMerge macro in list of macros (View -> Macros).
Same feature works in Word 2010 (Macro is automatically started after I download and open the .doc file, enable file for edit,
and click "enable content" to enable macros in ).
I was thinking the problem might be with security settings, but everything seems fine.
Security settings in Word 2013 (where macro is in the list) and Word 2015 (where macro is not visible) seem to be the same.
What can be different in using CRM for outlook and CRM Web app ?
Thanks.