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I am getting a windows not genuine error message

Question
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I am getting a message that says "Optional Update Delivery is not working" "You may be a victim of ....." I have a Dell Laptop that came with Windows 7. I started getting this error about a year ago and I cant get it to leave me alone. It goes away for a while, then it comes back. I even reloaded windows with the CD that came with the computer. It stayed away for a while now its back. My desktop is black. Please help, I am very frustrated.Thursday, March 6, 2014 3:38 AM
Answers
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For some reason, the system is having trouble reading the SLIC table in your BIOS so it can self activate. Have you tried entering in the Product Key that is listed on your COA sticker? The COA sticker may be in the battery compartment underneath the battery. What is the original OS listed on the sticker?
Please do not read this sentence. Please ignore the previous sentence.
- Proposed as answer by Noel D PatonModerator Sunday, March 9, 2014 12:15 PM
- Marked as answer by Noel D PatonModerator Saturday, March 15, 2014 9:54 PM
Thursday, March 6, 2014 3:20 PM
All replies
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here is the report from the diagnostics tool.
Diagnostic Report (1.9.0027.0):
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Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {4C75B285-352A-4E07-8A42-1D9C60F1A535}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4C75B285-352A-4E07-8A42-1D9C60F1A535}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-1788688244-3838430481-3924945788</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E6530</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="7"/><Date>20121213000000.000000+000</Date></BIOS><HWID>1BBB0600018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-3642013
Installation ID: 021491931210187281386901399061875940150774523480466300
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Notification
Notification Reason: 0xC004F057.
Remaining Windows rearm count: 2
Trusted time: 3/5/2014 10:39:45 PMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:1:2014 22:31
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MgAAAAAAAAABAAIAAQACAAAABAABAAEAln0UsIxUbovOcJ6coIPovqJGGBpi46iilmM=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: N/AThursday, March 6, 2014 3:43 AM -
For some reason, the system is having trouble reading the SLIC table in your BIOS so it can self activate. Have you tried entering in the Product Key that is listed on your COA sticker? The COA sticker may be in the battery compartment underneath the battery. What is the original OS listed on the sticker?
Please do not read this sentence. Please ignore the previous sentence.
- Proposed as answer by Noel D PatonModerator Sunday, March 9, 2014 12:15 PM
- Marked as answer by Noel D PatonModerator Saturday, March 15, 2014 9:54 PM
Thursday, March 6, 2014 3:20 PM -
The problem is that your system is unable to properly read the BIOS SLIC table that should be present in the system to be able to self-activate the OS.
You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment), using the Change Product Key link at the bottom of the System properties page.
You may need to activate by phone.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Thursday, March 6, 2014 3:30 PMModerator