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Complaint against Microsoft Employee on these forums RRS feed

  • Question

  • Regarding this thread: http://social.msdn.microsoft.com/Forums/en-US/crmdevelopment/thread/bed3f6d5-e5dd-4312-a46a-13a6e3589e06

    I would like for staff and employees to refrain from automatically choosing and selecting answers for users' threads.  Approximately 6 minutes after Mahender Pal posted the answer to my thread, and subsequently marked their response as a possible answer, Microsoft Staff member Jim Glass decided to mark that possible answer as the actual answer to my thread.  While he was correct that that was the actual answer, I'd appreciate it if Staff members would refrain from marking proposed answers as actual answers until the original poster has a chance to REVIEW the proposed answer(s) on a thread.

    Thank you.

    NOTE: This may be considered an official complaint against a Microsoft Employee.


    Thomas
    Wednesday, July 20, 2011 6:00 PM

All replies

  • Is nobody who is forums staff or Microsoft employees going to process this complaint?


    Thomas
    Friday, July 22, 2011 5:38 PM
  • > after Mahender Pal posted the answer to my thread, and subsequently marked their response as a possible answer,

    I would also be up-in-arms about the fact that the guy (Mahender Pal) also proposed his own thread.

    That for me (as Moderator but not MS) is a signal that I should a) unpropose it b) tell him not to do it again c) never go back and mark that post as the answer.

    ------------------------

    The main point is equally valid but I wouldn't make it personal. It happens so often that it is clear that some Microsoft support people are being given instructions by their bosses to do this. Others thankfully are not so this kind of inappropriate behaviour is typically restricted to certain forum sets or to very new support people who haven't yet quite grasped the rules in place (which tend for MS support people to be "wait at least a week of no action from the OP before marking a post as an answer").

     

    Mike Walsh

     


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Tuesday, July 26, 2011 11:26 AM
  • Considering this occurred only 6 minutes after the first answer was made and i hadnt looked at it because i was away at lunch is making me realize just how horrible the moderation staff is.  not to start bashing on people, but I've tolerated this stuff before but its sickening to see this stuff coming from a Microsoft Employee
    Thomas
    Tuesday, July 26, 2011 3:47 PM
  • Not sure what the big deal is. If the Microsoft Employee in question felt that was the answer, it must have been because, well, that was the answer. How else would you explain it being marked as such? Your point nonetheless falls in a gray area, since many people who do get an answer to their questions don't even worry to post back to let anyone know about it. I guess this speaks to the two extremes.
    MG.-
    Mariano Gomez, MIS, MCP, PMP
    IntellPartners, LLC.
    http://www.intellpartners.com/
    Blog http://dynamicsgpblogster.blogspot.com/
    Wednesday, August 3, 2011 5:03 PM
  • > If the Microsoft Employee in question felt that was the answer, it must have been because, well, that was the answer.

     

    The whole point is that Microsoft people are marking posts as answers for different reasons. Of course one such reason is that "that was the answer" but they are also marking posts as answers when the OP hasn't come back to a thread.

     

    Supposedly this is because the assumption is that the OP has already received the answer in the thread but sometimes the posts they then mark as answers are in fact 100% questions. I have had posts of mine marked as answers by MS people when they said (only) "Are you using SharePoint 2007 or SharePoint 2010?". (and that was the only reply in the thread).

    By marking such a post as an answer they say they are "closing the thread". Unfortunately if they don't also lock the thread, the thread often doesn't stay closed and years later someone else will post a (usually different) question in the thread.


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Thursday, August 4, 2011 6:01 AM