CRM Folders Without Icons In Outlook RRS feed

  • Question

  • Hi,

    I installed the Outlook client version on several Windows 7 PCs and I configued it for Our CRM Online account. It works fine, but I see the CRM folders appear like a normal yellow folders without any icon. Also, I can't find the CRM botton in Outlook Navigation Pane.

    CRM Folders

    Please help me how to view the CRM icons in the folfers area and, aloso, how to view the CRM botton on Outlook Navigation Pane.


    Tuesday, February 7, 2012 5:49 AM

All replies

  • Hi Mohana,

    In our environment we are also getting Folders not ICONS.

    But we got icon for workplace


    But for online CRM its working fine, i can able to see the icons.

    I think this behavious because of rollup 6 or the certificate.

    Did you configured IFD for your CRM?

    In our case we have created ssl certificate and configured...i think this casusing this problem..


    Khaja Mohiddin|||||http://www.dynamicsexchange.com/

    Tuesday, February 7, 2012 12:57 PM