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Cannot Turn On Automatic Updates

    Question

  • When I attempt to turn on Updates I receive an error message that reads: Windows Live OnceCare cannot turn on Automatic Updates at this time. Please try again later, or contact your Network Administrator if your computer is part of a domain.  I have never had this problem before today.

     

     

     

    Wednesday, September 10, 2008 4:07 PM

Answers

  • Open Control Panel and select Automatic Updates from there. Is it shown as off or on? Can you turn it on if it is off?

    Have you rebooted the PC?

    Is this PC connected to a home network or part of a corporate or SBS network? If it is attached to a domain, the AU setting may have been changed by your network admin remotely.

    If you are unable to turn on AU and the problem persists, even after a reboot, and it is shown as off in Control Panel, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    I've moved your post to the Tune-up topic folder as this is the part of OneCare that monitors the state of AU in Windows.

    -steve

     

    Wednesday, September 10, 2008 6:35 PM
    Moderator

All replies

  • Open Control Panel and select Automatic Updates from there. Is it shown as off or on? Can you turn it on if it is off?

    Have you rebooted the PC?

    Is this PC connected to a home network or part of a corporate or SBS network? If it is attached to a domain, the AU setting may have been changed by your network admin remotely.

    If you are unable to turn on AU and the problem persists, even after a reboot, and it is shown as off in Control Panel, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    I've moved your post to the Tune-up topic folder as this is the part of OneCare that monitors the state of AU in Windows.

    -steve

     

    Wednesday, September 10, 2008 6:35 PM
    Moderator
  • UTX0923,

     

     

    Thank you for visiting the OneCare forum for Updates.  Yes, I would follow Stephen B.'s advice to see if your network is temporarily down. However if after the network issue is resolved and you are still not able to update please do the following to see if OneCare will resume the automatic updates.

     

    1.       Go to the windows update site and click on “check for updates”. Ensure that there are no pending updates. Have you hidden the updates?  If so, please click on Custom Install on the Windows Update site

    (http://www.update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us) , and in the left pane, click Restore Hidden Updates, select the updates you want to install and install.

     

    2.       Restart the OneCare service. Steps below

    a.       Open command prompt

                                                                   i.      XP -> Click Start ->Run>type CMD>then click OK

                                                                 ii.      VISTA -> Click Start -> Right click on “Command Prompt” -> click “run as administrator”

    b.      In the command prompt

                                                                   i.      Type NET STOP WINSS then hit enter

                                                                 ii.      Type NET START WINSS then hit enter

    c.       Close command prompt

    d.      Wait for 5 minutes and then open OneCare and verify if the action item is disappeared

     

     

    I hope this helps,

     

    Lori MS

    Wednesday, September 10, 2008 8:20 PM
  • Automatic Updates are on and the PC has been rebooted.  I still receive the message that the Updates cannot be turned on.

     

    Friday, September 12, 2008 3:55 PM
  • I guess I'll suggest 3 choices, then:

    1. Try the database reset tool for OneCare - 

    http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en

    2. Reinstall OneCare

    3. contact support - How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Friday, September 12, 2008 5:01 PM
    Moderator