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Office still says its not geniune RRS feed

  • Question

  • I purchased a 3 license of home student office 2007, in 1 machine I could install it and activate it fine, in another one after installing and activating when opening word I get a star telling me that office is not genuine I wen to microsoft.com/genuine and after validating office I get a thank you for using original microsoft products. Also I have gone in word to the activation and it says the software is already activated. Here is the MGA report:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
    Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
    Windows Product ID: 89576-OEM-7332141-00148
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010100.1.0.006
    ID: {CECC0554-66DD-4933-B7F4-2898F8FD4415}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: N/A, hr = 0x80096010
    WgaLogon.dll Signed By: N/A, hr = 0x80096010

    OGA Notifications Data-->
    Cached Result: 103
    Version: 1.7.105.35
    WGATray.exe Signed By: N/A, hr = 0x80096010
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CECC0554-66DD-4933-B7F4-2898F8FD4415}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010100.1.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-3850430593-542007784-3418529698</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-TZ47FN</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0091N7</Version><SMBIOSVersion major="2" minor="4"/><Date>20080207000000.000000+000</Date></BIOS><HWID>CB313507018400FA</HWID><UserLCID>080A</UserLCID><SystemLCID>0C0A</SystemLCID><TimeZone>Hora estándar central (México)(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.18.7"/><File Name="WgaLogon.dll" Version="1.7.18.7"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>2869F624A417F70</Val><Hash>mMcPpDx3DNNX78qqBqu6Tq73IMc=</Hash><Pid>81602-952-1472205-68409</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versión del Servicio de licencias de software: 6.0.6001.18000
    Nombre: Windows(TM) Vista, Business edition
    Descripción: Windows Operating System - Vista, OEM_SLP channel
    Id. de activación: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Id. de aplicación: 55c92734-d682-4d71-983e-d6ec3f16059f
    PID extendido: 89576-00146-321-400148-02-1033-6001.0000-1972008
    Id. de instalación: 014156322885505981793744097063359643311550313712505164
    URL del certificado de procesador: http://go.microsoft.com/fwlink/?LinkID=43473
    URL del certificado de maquina: http://go.microsoft.com/fwlink/?LinkID=43474
    URL de la licencia de uso: http://go.microsoft.com/fwlink/?LinkID=43476
    URL del certificado de clave de producto: http://go.microsoft.com/fwlink/?LinkID=43475
    Clave de producto parcial: XFJ4B
    Estado de la licencia: con licencia

    HWID Data-->
    HWID Hash Current: PAAAAAEABAABAAMAAQABAAAABAABAAEAJJQerOc+gCLW54B3SOR8Rc6nZJXOcPL0/BlTAxJjjPusViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      TCPA            Sony        VAIO
      SLIC            Sony        VAIO
      APIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO


    Thank you
    Friday, April 3, 2009 9:26 PM

Answers

  • Hello Screegie

    Please check the other computers and see if you have any previous versions of Microsoft Office installed. Basically the Star is indicating you have a previous Office installation currently on the machine which is non-genuine. Please check this out in your control panel under uninstalled programs. Get rid of all versions of Office except for the new one you bought. Restart your computer then attempt to validate again.  Please post back and let me know if that resolves your issue.


    Thank you Screegie,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, April 3, 2009 9:52 PM
    Friday, April 3, 2009 9:50 PM

All replies

  • Hello Screegie

    Please check the other computers and see if you have any previous versions of Microsoft Office installed. Basically the Star is indicating you have a previous Office installation currently on the machine which is non-genuine. Please check this out in your control panel under uninstalled programs. Get rid of all versions of Office except for the new one you bought. Restart your computer then attempt to validate again.  Please post back and let me know if that resolves your issue.


    Thank you Screegie,

    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, April 3, 2009 9:52 PM
    Friday, April 3, 2009 9:50 PM
  • Yes I did uninstalled the trial version which came with the computer restarted and then installed the new one with the same results.

    thank you
    Saturday, April 4, 2009 12:21 AM
  • Screegie,

    For clairfication purposes how many computers do you currently own. Next are you attempting to install Home and Student 2007 on all the computers you own? The first MGA Diagnostic results you provided indicated Microsoft Office Home and Student 2007 was installed and running correctly. What we need from you is to run the MGA Diagnostic Tool on each physical computer you have installed Home and Student 2007 on. We need to see the Diagnostic results for each computer system in order to analyze what exactly is causing your problem. As I previously mentioned the blue star indicates Office is non-genuine. This could be caused by a couple things. First there could be remenants left behind from a previous non-genuine Office installation which failed to completely uninstall. The Diagnostic results may show this information and if so I can help you get the old bits off the computer. So please tell me exactly what versions of Office you previously had installed on all of your computers.  


    Thank you,


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Saturday, April 4, 2009 1:13 AM
  • I only installed it in 1 other computer I do not have any other ones, anyway I found that deleting the file oga.dll from the system32 folder resolved it, I hope it doesn't appear.

    thank you
    Saturday, April 4, 2009 4:43 AM