locked
Microsoft Genuine Diagnostics tool output (Windows thinks it's not genuine) RRS feed

  • Question

  • Here's the diag report, how do I get an up to date C:\Windows\system32\crypt32.dll[6.0.6000.16425] ???

    This issue started about 6 months back, I've been able to resolve this in the past by rollback, but not my computer won't even get past the "Go Online to Validate" after login...

    Please help.



    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-HV68K-J8RKV-XYJ8X
    Windows Product Key Hash: JOZ0I7rkGeIblnVdvaKPqI2G+zw=
    Windows Product ID: 89578-OEM-7217675-07406
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AE99F9AA-C3B6-4C28-AAD6-9E5EF49572ED}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error: M:20081019095114333-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16425]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AE99F9AA-C3B6-4C28-AAD6-9E5EF49572ED}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XYJ8X</PKey><PID>89578-OEM-7217675-07406</PID><PIDType>8</PIDType><SID>S-1-5-21-3745312705-2460547345-1333368095</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite P205</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20070426000000.000000+000</Date></BIOS><HWID>7D333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 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

    Sunday, October 19, 2008 5:25 PM

Answers

  • Good Morning Jeh,


    The core to your particular issue centers on the line in your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report which reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\CRYPT32.dll[6.0.6000.16643]

    This line means that the critical system file CRYPT32.dll has either

    a)     Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Windows Vista's System Catalog.

    Or

    b)     Been updated but the file's Signature Hash was not updated, in Windows Vista's System Catalog to reflect the updated file's new Signature Hash.  

    Windows Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Windows Vista may show as Genuine or non-genuine, but either way, Windows Vista won't Validate correctly and may also exhibit other strange behavior.

    There are no Updates that contain CRYPT32.dll so possible cause b) is unlikely.

    To resolve your issue, we need to replace or repair the file so its Signature Hash matches what is listed in Windows Vista System Catalog. I can provide a couple of suggestions to do this:

    A)        Install Service Pack 1 for Windows Vista 

    http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en)

    SP1 may contain an updated copy of this file which would overwrite the bad copy and resolve the issue. (Disregard this step since you have already tried SP1 and it failed to install.)

    B)    Repair Windows Vista using System Restore:

    1) Reboot Windows Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, click Classic View

    4) Double-click Backup and Restore Center

    5) On the left hand side of the window, click Repair Windows using system restore

    6) Select Choose Different Restore Point, put a check in the box that says Show restore points older than 5 days, select the restore point that corresponds to the date before you first noticed the issue.

    7) Click Next button.

    8) Reboot back into Normal mode

    9) Windows Vista should no longer be in Reduced Functionality Mode (RFM)

    If neither of these solutions resolves your issue, the last resort, that I can provide, is to reinstall Windows Vista. But before you do that, create a (no cost) support request below:

    http://go.microsoft.com/fwlink/?linkid=52029 

    Thank you for visiting the Genuine Advantage forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, October 20, 2008 6:57 PM
    Monday, October 20, 2008 6:57 PM

All replies

  • You may need to re-enter the product key. If that doesn't work, contact your PC's manufacturer or Microsoft(1-800-Microsoft)
    Sunday, October 19, 2008 10:49 PM
  • Good Morning Jeh,


    The core to your particular issue centers on the line in your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report which reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\CRYPT32.dll[6.0.6000.16643]

    This line means that the critical system file CRYPT32.dll has either

    a)     Been tampered/modified/become corrupt to the point that its Signature Hash no longer matches the Signature Hash listed in Windows Vista's System Catalog.

    Or

    b)     Been updated but the file's Signature Hash was not updated, in Windows Vista's System Catalog to reflect the updated file's new Signature Hash.  

    Windows Vista compares a Critical System file's Signature Hash with the Signature Hash listed in its System Catalog to determine if that Critical System file has been tampered with. When this happens, depending on the file that has been tampered, Windows Vista may show as Genuine or non-genuine, but either way, Windows Vista won't Validate correctly and may also exhibit other strange behavior.

    There are no Updates that contain CRYPT32.dll so possible cause b) is unlikely.

    To resolve your issue, we need to replace or repair the file so its Signature Hash matches what is listed in Windows Vista System Catalog. I can provide a couple of suggestions to do this:

    A)        Install Service Pack 1 for Windows Vista 

    http://www.microsoft.com/downloads/details.aspx?FamilyID=b0c7136d-5ebb-413b-89c9-cb3d06d12674&DisplayLang=en)

    SP1 may contain an updated copy of this file which would overwrite the bad copy and resolve the issue. (Disregard this step since you have already tried SP1 and it failed to install.)

    B)    Repair Windows Vista using System Restore:

    1) Reboot Windows Vista into Safe Mode

    2) Go to Control Panel

    3) On the left hand side of the Control Panel window, click Classic View

    4) Double-click Backup and Restore Center

    5) On the left hand side of the window, click Repair Windows using system restore

    6) Select Choose Different Restore Point, put a check in the box that says Show restore points older than 5 days, select the restore point that corresponds to the date before you first noticed the issue.

    7) Click Next button.

    8) Reboot back into Normal mode

    9) Windows Vista should no longer be in Reduced Functionality Mode (RFM)

    If neither of these solutions resolves your issue, the last resort, that I can provide, is to reinstall Windows Vista. But before you do that, create a (no cost) support request below:

    http://go.microsoft.com/fwlink/?linkid=52029 

    Thank you for visiting the Genuine Advantage forum.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, October 20, 2008 6:57 PM
    Monday, October 20, 2008 6:57 PM