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Genuine Validation ActiveX Control has failed to install RRS feed

  • Question

  • I have legal and appropriately registered versions on MS XP Pro, SP-2 and Office 2003.  My problem is that I no longer can check for updates for my office pro 2003.

     

    I keep getting this message:  The Microsoft Office Genuine Validation ActiveX Control has failed to install. To try installing again, click Retry. To continue to use the site without the control, click Continue.

     

    I have followed every instruction regarding clearing my cache and authorizing IE to run ActiveX...but it still does not work.

     

    I have run the legitcheck.hta program and get this message: 

    Validation Not Completed: ActiveX Error

    There are several reasons why validation may not have succeeded.

    • The Microsoft Genuine Advantage Tool requires the user account to have administrative privileges on the computer.
    • The Microsoft Genuine Advantage Tool requires access and is unable to communicate with the Microsoft validation servers. Please click here to learn more about troubleshooting your antivirus, antispyware, Internet Explorer and firewall settings.
    [0x80080296]

     

    My system....for some reason, is not running your ActiveX programs.

     

    This is very frustrating....how can I get my legit software supported?

    Friday, June 1, 2007 4:50 PM

Answers

  • Nairb,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Friday, June 1, 2007 5:55 PM
  •  

    Nairb,

     

    Please review the following link:  http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=951131&SiteID=25  Users had same problem as you. Pay attention to poster mdzakk.  Please let me know if this worked for you :-).

     

     

    Stephen Holm, MS

    Wednesday, August 1, 2007 2:02 AM
  • Jt Sweeney,

     

    Please review the following link:  http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=951131&SiteID=25  Users had same problem as you. Pay attention to poster mdzakk.  Please let me know if this worked for you :-).

     

     

    Stephen Holm, MS

     

    Wednesday, August 1, 2007 2:03 AM
  • Yes ! Thank you so much for that pointer to mdzakk....worked like a charm ! Thanks again !!
    Sunday, October 7, 2007 3:56 PM

All replies

  • Nairb,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

     

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    If the issue still has not been resolved could you please provide us with the following information?

     

     

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Friday, June 1, 2007 5:55 PM
  • Stephen - I am experiencing the same problem.  I get an error message when I try to open this link that the page doesn't exist.  This is very frustrating and the problem is not allowing me to download a current version of DirectX

     

    http://go.microsoft.com/fwlink/?linkid=52012
    Tuesday, July 31, 2007 7:46 PM
  •  

    Nairb,

     

    Please review the following link:  http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=951131&SiteID=25  Users had same problem as you. Pay attention to poster mdzakk.  Please let me know if this worked for you :-).

     

     

    Stephen Holm, MS

    Wednesday, August 1, 2007 2:02 AM
  • Jt Sweeney,

     

    Please review the following link:  http://forums.microsoft.com/genuine/ShowPost.aspx?PostID=951131&SiteID=25  Users had same problem as you. Pay attention to poster mdzakk.  Please let me know if this worked for you :-).

     

     

    Stephen Holm, MS

     

    Wednesday, August 1, 2007 2:03 AM
  • Yes ! Thank you so much for that pointer to mdzakk....worked like a charm ! Thanks again !!
    Sunday, October 7, 2007 3:56 PM